Job Description

Location: UK - Mobile England | Job-ID: 216921 | Contract type: Standard | Business Unit: ServiceNow

Life on the team

Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions.

We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we’ve grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools.

We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter’s ServiceNow Centre of Excellence may be for you.

What you’ll do

Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice.

• Delivering high quality ServiceNow implementations based on business process requirements.
• Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Keep up to date with current and future market developments, technologies, product and strategies.
• Ensuring adherence to our coding and design standards and providing technical hand-over documentation.
• Increasing application operating efficiency and adapting to new requirements, as necessary.
• Assisting with system testing and UAT.
• Escalate issues in line with company processes to ensure customer demands are met.
• Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
• Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements.
• Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment.
• You will need to work collaboratively across all SN CoE teams.

Depending on your experience you will also:

• Provide technical design authority and mentor more junior members of the team.
• Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
• Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.

What you’ll need

• Proven implementation experience with Strategic Portfolio Management (SPM)
• Ideally, possess experience with various ServiceNow modules, including ITSM, GRC, IRM, and CSDM.
• A passion for sharing knowledge, peer reviewing, and setting technical standards.
• Over 5 years of experience in similar roles within the ServiceNow ecosystem.
• Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools.
• Proficient in Web Technologies (e.g., JavaScript, SOAP/REST web services, XML & JSON).
• An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback).
• Ability to provide technical leadership and support to the Centre of Excellence.
• Experience with Software Development Lifecycle in Agile and Waterfall projects.
• Self-managing and capable of working independently or as part of a team.
• Skilled in managing customer expectations.
• Ability to contribute to technical solution designs and provide input into bid, project, and technical documents.
• Effective active listening skills and the ability to understand the priorities and concerns of others.

Additional information

Country: UK

Location: Travel to customer sites as required

Hours: 37.5

Role Type: Permanent

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!