We are looking for a Senior ServiceNow Solution Architect to play an important role in our growing team in Finland.
In this role you will lead workshops, design scalable solutions, collaborate with business stakeholders and guide customers confidently through their ServiceNow journey. If you enjoy solving complex problems and turning business needs into practical, well-designed solutions, you will thrive here. Experience with Customer Service Management is an advantage.
About Us
We are the only pure-play ServiceNow partner in the market. Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best.
With strong growth over the past six years, we are now more than 400 ServiceNow consultants across Europe and Brazil.
In Finland you will join a friendly, ambitious and supportive team with working culture that values openness, low hierarchy and trust.
Lead Solution Design: Translate complex business needs into scalable, high-quality ServiceNow solutions. Experience with Customer Service Management (CSM) is a plus.
Architecture Ownership: Define, own, and maintain architecture standards and best practices across all projects.
Stakeholder Leadership: Facilitate and lead engaging workshops and clarification sessions with key business stakeholders.
Documentation & Quality: Create comprehensive High-Level Design (HLD), Low-Level Design (LLD), and user stories. Ensure quality throughout the design and implementation phases.
Consulting & Growth: Actively contribute to scoping, estimation, and pre-sales activities. Train stakeholders and share expertise within our internal expert communities.
Excellent communication skills in Finnish and English
Experience as a ServiceNow Solution Architect or in a similar role
Expertise in one or more areas, such as ITSM, ITOM, HR, CSM or IRM
Relevant Certified Implementation Specialist certifications
Understanding of both functional and technical capabilities of the ServiceNow Platform
Experience in customer facing roles and workshop facilitation
A strong focus on best practices, out-of-the-box configurations, and scalable architecture.
Strong documentation skills
Familiarity with agile delivery methods
CSM experience is considered an advantage.
At The Cloud People you will work with meaningful ServiceNow projects in an environment that values expertise, collaboration and continuous learning. You will be part of a skilled and supportive team with a flexible hybrid work model and opportunities to grow through certifications and professional development.
Our culture is guided by the four F’s, which reflect how we work and support each other. We enjoy our work and foster an inclusive atmosphere ( Fun), we offer fair and transparent development paths ( Fair), we focus on ServiceNow to deliver strong and consistent expertise ( Focus), and we believe in a modern and flexible workplace that encourages creativity and keeps things simple ( Future). You will also benefit from competitive compensation, solid benefits and a central office location with a welcoming team.
If you want to design solutions that make a real difference and work in a collaborative and supportive environment, we would be glad to hear from you.
What if you could maximize your ServiceNow investment and prove ROI?
You’d need a ServiceNow Partner who understands your unique challenges and uses AI expertise to bridge the gap between your investment and proven ROI.
Our 350+ experts across Europe and the US are here to bridge that gap. Our unique AI-driven solutions like SmartForward AI and SmartAMS were built to get you results fast.
So, if you need a ServiceNow Partner who has been in your shoes, let's get in touch.
