Job Description

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

Position: Senior ServiceNow Product Manager

What you will be doing:
We are seeking a highly experienced and forward-thinking ServiceNow Product Manager to lead the strategy, roadmap, and delivery of enterprise ServiceNow solutions. This role sits at the intersection of business and technology, translating complex platform capabilities into intuitive, high-impact products that drive digital transformation. The ideal candidate combines deep ServiceNow expertise with strong product management fundamentals and an AI-first mindset, leveraging modern tools to accelerate delivery, enhance quality, and continuously evolve platform capabilities.

Requirements & Qualifications:

• 7+ years of experience in Product Management, with at least 3+ years focused on ServiceNow
• Proven experience as a Senior Product Manager or Product Owner in enterprise environments
• Hands-on experience managing Jira backlogs end-to-end (story creation, grooming, sprint planning, dashboards)
• Deep expertise in ServiceNow modules such as ITSM, ITOM, HRSD, and App Engine
• Experience with Now Assist, Virtual Agent, Predictive Intelligence, and Flow Designer
• Strong understanding of ITIL processes (Incident, Change, Request, Knowledge Management)
• Experience working in Agile/Scrum environments and facilitating ceremonies
• Proven ability to deliver complex ServiceNow implementations in large organizations
• Experience collaborating across the full Software Development Lifecycle (SDLC)
• Actively leverage AI tools (ChatGPT, Claude, GitHub Copilot, Atlassian Intelligence, etc.) to accelerate product delivery
• Use AI to generate user stories, acceptance criteria, BRDs, and executive communications
• Design effective prompts to produce high-quality, sprint-ready outputs with minimal rework
• Continuously explore and integrate new AI capabilities into team workflows
• Demonstrate measurable improvements in time-to-backlog and documentation efficiency through AI usage

Nice to Have:

• Experience in large-scale enterprise or highly regulated environments

Soft skills:

• Strong strategic thinking with the ability to translate vision into execution
• Excellent communication skills, especially with executive and non-technical audiences
• Ability to manage complex, cross-functional programs and competing priorities
• High adaptability and comfort working in ambiguous, fast-changing environments
• Strong analytical mindset with data-driven decision-making capabilities
• Customer-centric approach with a focus on delivering meaningful user outcomes
• Proven ability to influence without authority and drive alignment across teams

Why you will love Lean Tech:

• Join a powerful tech workforce and help us change the world through technology
• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs that will lead to new levels.

Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.