Job Description

Seeking a cleared ServiceNow Platform Engineer with very strong ITOM and CMDB skills. Must have an active Secret government clearance, or higher.

Salary: 140-170K

*** This is only for individuals with CURRENT/ACTIVE clearances. We do not offer sponsorship to obtain a clearance. You must have one upon application and resume submittal. Secret clearance minimum. Top Secret preferred.

Senior ServiceNow Platform Engineer

Focused on ServiceNow platform strategy and technical implementation, with strong hands-on scripting expertise in JavaScript and GlideRecord. Requires the ability to troubleshoot and resolve platform issues, with a solid understanding of core ServiceNow modules including Incident, Change, Request, CMDB/CIs, Workflows, and Flow Designer. Must also have working knowledge of ITOM components such as Discovery, MID Servers, and CMDB data flow.

This position is a hybrid role that combines ServiceNow development, platform engineering, and operational break fix responsibilities, requiring both strong scripting skills and working knowledge of ITOM components

Mandatory: ServiceNow Certified System Administrator (CSA) certification and hands-on Certified Application Developer (CAD) experience.

Preferred: ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification.

Preferred: ServiceNow Certified Implementation Specialist – CMDB (CIS-CMDB) certification.

• Candidates should possess ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification and experience developing custom applications, workflows, and integrations within the platform.
• Experience administering and supporting the ServiceNow platform, with the ability to troubleshoot and resolve ITOM-related issues across Discovery, integrations, and platform operations.
• Strong CMDB knowledge, including CI data quality, duplicate CI root cause analysis, and prevention strategies.
• Basic ServiceNow scripting skills (Business Rules, Client Scripts, Script Includes).
• Demonstrate understanding of ServiceNow ITOM Discovery, including the end-to-end Discovery process, MID Servers, probes/sensors, and Identification & Reconciliation Engine (IRE)
• Experience developing and supporting REST APIs and third-party integrations within the ServiceNow platform.
• Strong knowledge of ServiceNow security and access control concepts, including ACL design and implementation.
• Solid understanding of core ServiceNow development components and best practices, including Client Scripts, Business Rules, Flow Designer, Script Includes, and GlideAjax.
• Ability to differentiate and apply ServiceNow platform capabilities such as Discovery vs. Orchestration and Flow Designer vs. traditional scripting approaches.

Requirements

• Advanced development experience with ServiceNow ITOM modules (Discovery, Event Management, Orchestration, Service Mapping).
• Strong scripting proficiency in JavaScript, PowerShell, and Python.
• Experience building and customizing MID Servers in secure, segmented, or air‑gapped environments.
• Hands-on experience implementing CI identification, reconciliation, and normalization logic.
• Deep understanding of CMDB data models, ingestion pipelines, and data quality governance.
• Experience with integrating ServiceNow with external systems using REST/SOAP, syslog, message queues, and SFTP.
• Knowledge of infrastructure components (servers, networks, cloud, databases) relevant to discovery and service mapping.
• Familiarity with secure development practices, RBAC models, encryption, and federal security compliance requirements.
• Experience with Agile, automated testing, and CI/CD pipelines for ServiceNow development.
• Strong troubleshooting skills across ITOM, CMDB, integrations, and orchestration components.

Benefits

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

ABOUT PGTEK:

PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.

EOE, including disability/veterans