Job Description

REQUIREMENTS

Solid hands-on ServiceNow configuration and integration experience
Strong experience with Change Management and/or Release Management modules; exposure to Change Velocity and/or Digital Product Release apps specifically is a strong plus
Proven experience building integrations between ServiceNow and CI/CD tools (Jenkins, GitHub, Azure DevOps) — REST API integrations, webhooks, workflow orchestration
Solid understanding of ServiceNow’s workflow engine and data model
Experience working directly with client/business stakeholders to translate real workflows into platform configuration
Comfortable in a fast-moving, build-from-scratch POC environment rather than a maintenance/BAU setup
Healthcare or other regulated-industry ServiceNow experience is a plus
Upper-Intermediate English

RESPONSIBILITIES

Configure ServiceNow’s Change Management and Release Management apps from the ground up for the POC
Build and maintain integrations between ServiceNow and the client’s CI/CD toolchain
Work directly with the client’s Release and Environment teams to shape the solution around their real workflows
Deliver a working POC with recommendations for a broader implementation roadmap
Apply ServiceNow best practices and coding/configuration standards to produce a high-quality, extensible solution