Job Description

Job Title: ServiceNow Senior Developer (Strategic Portfolio Management – SPM)

We are seeking an experienced Senior ServiceNow Developer – Strategic Portfolio Management (SPM) to lead the design, development, and implementation of enterprise-grade SPM solutions on the ServiceNow platform. This role will focus on Demand Management, Project & Portfolio Management (PPM), Agile Development, Resource Management, and financial governance, enabling data-driven decision-making and strategic alignment.

The ideal candidate will possess deep ServiceNow development expertise, strong understanding of enterprise portfolio and agile operating models, and the ability to create scalable, future-ready solutions that evolve with the organization’s strategic goals.

Key Responsibilities

ServiceNow SPM Solution Design & Delivery

• Design, develop, and implement ServiceNow SPM solutions including Demand, PPM, Agile Development, Resource Management, and Financial Planning.
• Configure and customize ServiceNow SPM modules to support enterprise portfolio visibility, prioritization, and value realization
• Ensure solutions are scalable, configurable, and aligned with ServiceNow best practices and roadmap recommendations.

Strategic & Business Engagement

• Partner with senior business leaders, PMOs, finance, and delivery teams to gather and translate strategic objectives into SPM capabilities.
• Facilitate workshops and stakeholder interviews to uncover pain points, maturity gaps, and opportunities for optimization.
• Act as a trusted advisor, bridging strategy, execution, and technology.

Automation, Optimization & Governance

• Analyze portfolio, demand, and delivery processes to identify opportunities for automation and continuous improvement.
• Drive standardization of intake, prioritization, funding, and execution workflows across the enterprise.
• Establish governance controls and reporting to support strategic alignment, transparency, and compliance

Technical Leadership & Delivery Excellence

• Develop advanced ServiceNow configurations including flows, workflows, business rules, UI policies, client/server scripts, and integrations
• Provide technical leadership and mentorship to junior developers and ServiceNow administrators.
• Support release planning, upgrades, and platform enhancements with minimal disruption.

Testing, Deployment & Continuous Improvement

• Lead and support User Acceptance Testing (UAT), ensuring solutions meet business and strategic expectations.
• Monitor production performance and adoption metrics, proactively resolving issues.
• Continuously improve user experience, reporting accuracy, and operational efficiency.

Agile & Delivery Collaboration

• Collaborate with Agile Release Trains, Product Owners, and Scrum Masters.
• Support Agile and hybrid delivery models within ServiceNow SPM.
• Contribute to roadmap planning and backlog refinement activities.

Future Roadmap & Growth Focus

This role will play a key role in shaping the next-generation SPM roadmap, including:

• Expansion into Enterprise Agile Planning (EAP) and value stream management.
• Integration of AI-driven insights for portfolio prioritization and forecasting.
• Enhanced financial transparency through investment planning and cost modeling
• Deeper integration with ITSM, ITOM, HRSD, and APM for end-to-end visibility.
• Adoption of data-driven KPIs, executive dashboards, and OKR alignment
• Continuous alignment with ServiceNow’s evolving SPM product roadmap.

Qualifications & Skills

Experience & Certifications

• 6+ years of experience in ServiceNow development and implementations
• Strong hands-on experience with ServiceNow SPM / PPM modules
• ServiceNow Certified System Administrator (CSA) – Required.
• ServiceNow Certified Application Developer (CAD) – Required.
• Certified Implementation Specialist – SPM/PPM (preferred).
• ITIL v3/v4, SAFe, or Agile certifications are a plus.

Technical Expertise

• Advanced knowledge of ServiceNow scripting and configuration:
  • Business Rules, Script Includes, Client Scripts
  • UI Policies, Workflows, Flow Designer
  • Performance Analytics and Reporting
  • Integrations and data transformations
• Experience supporting Agile, Waterfall, and Hybrid delivery models in ServiceNow.

Soft Skills & Leadership

• Strong analytical, problem-solving, and communication skills.
• Proven ability to manage multiple initiatives in a fast-paced environment.
• Comfortable leading discussions with senior stakeholders and executives.
• Experience facilitating SCRUM ceremonies and portfolio governance forums.

Why Join Us?

• Lead enterprise-level SPM transformations that drive strategic outcomes.
• Work on cutting-edge ServiceNow capabilities and future roadmap initiatives.
• Collaborate with a forward-thinking, high-impact team.
• Opportunities for continuous learning, leadership growth, and ServiceNow certifications.
• Competitive compensation and comprehensive benefits package.