Job Description

Overview

JOB TITLE: Senior ServiceNow Developer

GOVERNMENT AGENCY: Department of State

POSITION INFORMATION: Full-Time Position; Government contractor supporting federal agency clients

LOCATION: Fully Remote (U.S.); availability during East Coast business hours required

BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement

CLEARANCE: Must have, at minimum, an active Interim Secret security clearance, with the ability to obtain and maintain a final Secret clearance.

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC is seeking a Senior ServiceNow Developer to design, build, and deploy ServiceNow solutions for our federal agency clients. This role owns complex builds from requirements through rollout—custom applications, Service Catalog items, Flow Designer automations, IntegrationHub integrations, and the server- and client-side scripting underneath them—with the judgment to recognize when well-configured baseline functionality is a better answer than another custom script. The Senior ServiceNow Developer sets and enforces development standards, mentors other developers, leads peer reviews, and represents technical solutions in client-facing design discussions, keeping the instance clean, upgradeable, and maintainable long after go-live.

Responsibilities

RESPONSIBILITIES

• Build & Configure
• Service Catalog & Workflow Automation
• ITSM Platform
• Integrations
• Quality, Release & Compliance
• Technical Leadership & Mentorship

Qualifications

REQUIRED:

• 6+ years of hands-on ServiceNow development and configuration experience, including experience guiding or mentoring other developers.
• Bachelor's Degree in Computer Science, Information Systems, or a related field from an accredited University, required.
• Strong platform scripting skills, including server-side and client-side JavaScript, Glide APIs, Business Rules, and Script Includes.
• Experience building Service Catalog items, workflows or Flow Designer automations, and integrations using REST, SOAP, and IntegrationHub.
• Demonstrated ownership of complex builds from requirements through rollout.
• A track record of setting or enforcing development standards on a team and representing technical solutions in client-facing discussions.
• Demonstrated experience delivering in an Agile/Scrum environment.
• Strong communication skills and the ability to work independently and across technical and functional teams.

PREFERRED:

• ServiceNow Certified Application Developer (CAD) and at least one ServiceNow Certified Implementation Specialist (CIS) certification (CIS-ITSM preferred; additional CIS tracks such as CSM are a plus).
• Hands-on proficiency with the ServiceNow Automated Test Framework (ATF).
• Experience with release coordination, version control, and automated testing strategies.
• Prior experience supporting federal or defense contracting environments.
• Experience with Service Portal, UI Builder, or the Now Experience framework.
• Development experience outside ServiceNow, including JavaScript, REST and SOAP integrations, or other platforms.
• Working knowledge of ITSM, IT asset and configuration management, and ITIL practices.

SECURITY CLEARANCE REQUIREMENTS:

• Must have, at minimum, an active Interim Secret security clearance, with the ability to obtain and maintain a final Secret clearance.
• U.S. Citizenship is required due to the nature of this government contract.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: This is a fully remote position within the U.S. Candidate must be available during East Coast business hours for client workshops and stakeholder sessions; occasional travel may be required for major planning events. No relocation or office reporting is expected.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.