Job Description

Requirements:

• 4+ years of dedicated hands-on experience working on the ServiceNow platform in a Developer capacity.
• Active ServiceNow Certification is required (e.g., Certified Implementation Specialist – Discovery (CIS-Discovery) or Certified Application Developer (CAD)).
• Proven, deep technical knowledge of ServiceNow ITOM, with a master-level understanding of Discovery mechanisms.
• Strong conceptual and practical understanding of how the CMDB works, data models, dependency mapping, and data governance.
• Solid working knowledge of core ITSM processes (Incident, Problem, Change, and Service Catalog) and how they leverage configuration data.
• Strong JavaScript skills, understanding of Web Services (REST/SOAP), and familiarity with network protocols/operating systems (Windows, Linux, Cisco, etc.).
• Experience with Service Mapping, Event Management, or Service Graph Connectors.
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist – ITSM (CIS-ITSM).
• Experience working in an Agile/Scrum development environment.

Responsibilities:

• Lead the configuration, mid-server deployment, and maintenance of ServiceNow ITOM Discovery.
• Create, modify, and troubleshoot Discovery patterns, schedules, and credentials across diverse infrastructure environments (Cloud, On-Prem, Network, OS, etc.).
• Diagnose and resolve complex Discovery errors and classification issues to ensure comprehensive infrastructure visibility.
• Own the health, integrity, and architecture of the ServiceNow CMDB.
• Design and maintain CI relationships, configuration classes, and identification/reconciliation rules (IRR).
• Align CMDB practices with the ServiceNow Common Service Data Model (CSDM) framework to support business services.
• Develop high-quality, scalable code using JavaScript, Script Includes, Business Rules, Client Scripts, and Flow Designer.
• Work closely with ITSM stakeholders to ensure CMDB and Discovery data effectively support and automate Incident, Problem, Change, and Service Catalog workflows.
• Maintain platform health by adhering to ServiceNow development best practices, minimizing customization where out-of-the-box (OOTB) functionality suffices.