Requirements

We are looking for an experienced
Senior ServiceNow HR Service Delivery (HRSD) Developer
to design, develop, and implement scalable HR solutions on the ServiceNow platform. This role focuses on improving employee experience, optimizing HR operations, and delivering integrated HRSD solutions aligned with enterprise standards and best practices.

The ideal candidate will bring strong technical expertise in ServiceNow HRSD, solid understanding of HR processes, and the ability to collaborate effectively with HR, IT, and architecture teams.

• 
  Design, configure, and develop ServiceNow
  HRSD solutions
  , including:

  • 
    HR Case Management

  • 
    Employee Center / Employee Center Pro

  • 
    HR Knowledge Management

  • 
    Lifecycle Events and COE frameworks

• 
  Build intuitive and personalized
  employee self-service experiences
  through role-based portals and guided workflows.

• 
  Create and enhance
  HR Service Catalogs
  with user-friendly forms, contextual guidance, and automated fulfillment processes.

• 
  Develop and maintain integrations with enterprise systems, including:

  • 
    SuccessFactors
    for employee data, organizational hierarchy, and performance information

  • 
    Payroll systems
    for compensation, benefits, and time-related data

  • 
    Identity Management systems
    (Active Directory, SailPoint) for access provisioning

  • 
    Collaboration tools
    such as Microsoft Teams and Slack for workflows, alerts, and approvals

• 
  Ensure adherence to
  ServiceNow best practices
  , Common Service Data Model (CSDM), and enterprise architecture standards.

• 
  Support platform upgrades, patches, and maintenance activities.

• 
  Configure
  data security, ACLs, and role-based access controls
  in compliance with HR and data privacy regulations.

• 
  Collaborate with HR stakeholders to convert business requirements into technical designs and solutions.

• 
  Participate in
  Agile/Scrum ceremonies
  , including sprint planning, stand-ups, backlog grooming, and retrospectives.

• 
  Troubleshoot and resolve HRSD-related incidents, defects, and enhancement requests.

• 
  Analyze user feedback and continuously optimize HR workflows and employee experience.

Education & Experience

• 
  Bachelor’s degree in Computer Science, Information Systems, or a related field.

• 
  5+ years of ServiceNow development experience, including 2+ years working with HR Service Delivery.

Technical Skills

• 
  Strong hands-on experience with:

  • 
    HR Case Management and HR Knowledge

  • 
    Employee Center / Employee Center Pro

  • 
    Lifecycle Events and COE structures

  • 
    IntegrationHub and Flow Designer

• 
  Expertise in:

  • 
    JavaScript and Glide APIs (GlideRecord, GlideAjax, GlideAggregate, GlideDateTime)

  • 
    UI development (Client Scripts, UI Policies, UI Actions, Catalog Scripts, UI Pages)

  • 
    Business Rules, Script Includes, ACLs, Data Policies

  • 
    REST/SOAP integrations and spoke development

• 
  Experience with Import Sets, Transform Maps, and scheduled data imports.

• 
  Knowledge of reporting and Performance Analytics.

Certifications

• 
  ServiceNow Certified System Administrator (CSA) – Required

HR Domain Knowledge

• 
  Strong understanding of HR processes and employee lifecycle:

  • 
    Recruitment and onboarding

  • 
    Employee relations and case management

  • 
    Performance management

  • 
    Leave, absence, and benefits administration

  • 
    Offboarding and alumni management

• 
  Familiarity with HR compliance, data privacy, and record retention requirements.

• 
  Understanding of HR service delivery models and organizational structures.

Preferred Qualifications

• 
  ServiceNow Certified Implementation Specialist (CIS) – HR Service Delivery (Highly Preferred)

• 
  Experience integrating HRSD with SuccessFactors or Workforce systems.

• 
  Exposure to ITSM, ITOM, IRM, or Employee Experience solutions.

• 
  Experience working in large enterprise or global manufacturing environments.

Benefits