Falcon IT & Staffing Solutions

Senior ServiceNow Developer

Falcon IT & Staffing Solutions  •  Virginia (Hybrid)  •  7 days ago
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Job Description

Role: Senior ServiceNow Developer.

Location: Fairfax, VA (Hybrid / 2-3 days a week onsite).

Job Description

Seeking multiple experienced, outcome-driven ServiceNow Developers, one in our Fairfax, VA office in a hybrid capacity to support U.S. Government Mission Partner Enclaves. This individual will be responsible for designing, developing, and enhancing the ServiceNow solutions, with a focus on workflow automation, platform customization, and business process improvement.

The ServiceNow Developer is responsible for guiding governance discussions, gathering and analyzing business and technical requirements, and proposing scalable technical solutions that enhance end-user support, ticketing, auditing, and business process automation within an existing Azure tenant-based environment.

Working closely with government stakeholders, program leadership, and engineering teams, this individual will design and customize ServiceNow workflows, forms, catalogs, and applications that improve operational efficiency and modernize service delivery.

The successful candidate will leverage ServiceNow's low-code/no-code capabilities, Flow Designer, App Engine Studio, JavaScript, and platform development tools to automate business processes and deliver scalable solutions across the ServiceNow platform.

The ideal candidate is equally comfortable engaging with customers to understand business challenges as they are developing custom workflows, building applications, integrating enterprise systems, and delivering innovative solutions that improve the user experience.

Key Responsibilities:

  • Integrate with and support a team of subject matter experts in a highly agile environment to implement best-in-class multi-cloud solutions for large DoD program(s).
  • Design and implement automated workflows.

Develop:

  • Custom ServiceNow applications, forms, catalogs, and approval processes.
  • Tools and scripts to automate deployment, troubleshooting, monitoring, and diagnostics.
  • Collaborate with business stakeholders to identify opportunities for workflow automation and process improvement.
  • Create dashboards, reports, and performance analytics that provide operational insight.
  • Ensure the effective safeguarding and sharing of enterprise data.
  • Troubleshoot and resolve issues with custom applications, workflows, integrations, and automation.
  • Recommend new platform capabilities and automation opportunities to improve efficiency and customer experience.
  • Other duties, as assigned.

Required Skills

  • U.S. Citizen.
  • Active DoD Secret security clearance.
  • Bachelor's degree in Computer Science, Information Systems Management, or similar Science, Technology, Engineering, or Mathematics (STEM) discipline OR equivalent experience OR alternatively, High School Diploma and 9+ years of relevant experience.

Required active certifications:

  • DoD 8140 IAT Level II Security+ or higher (Security+ or CISSP preferred).
  • SAA-C03 AWS Certified Solutions Architect - Associate OR ServiceNow Certified Application Developer.
  • Ability to work in a hybrid capacity in Fairfax, VA (up to 3 days in office).
  • Ability to travel <20% throughout the lifespan of the Program to CONUS / OCONUS customer sites and government installations.
  • 5+ years of progressive, hands-on experience supporting ServiceNow and/or similar SaaS tools.
  • Strong experience configuring and customizing ServiceNow workflows using: Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Service Catalog, Notifications, ACLs, etc.

Experience:

  • Administering ITSM modules including Incident, Change, Problem, Request, and Knowledge Management.
  • Developing REST API integrations between ServiceNow and enterprise applications.

Strong:

  • JavaScript experience; TypeScript experience is a plus.
  • Problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
  • Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management)

Desired Skills

Preferred certifications:

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • ServiceNow Certified Implementation Specialist (CIS).
  • AWS Solutions Architect - Associate.

Proficiency:

  • Supporting Windows and Linux Server/Desktop endpoints.
  • Cloud networking and troubleshooting Cloud networking environments.
  • Experience in one or more automation languages (ARM/Bicep Templates, BASH, Python).
  • Familiarity with Identity and Authentication processes (SSO/Federation, AD/Azure AD, etc.).
Falcon IT & Staffing Solutions

About Falcon IT & Staffing Solutions

Falcon IT & Staffing Solutions has a strategic Information Technology (IT) Staffing component supporting “Prime” Federal Government contractors and Commercial businesses. Falcon offers temp to hire and permanent staffing services across the United States. Falcon is committed to equal opportunity employment of qualified personnel regardless of sex, race, religion, ethnic origin, or any other legally protected status.

Falcon’s Partnership Goals

A customer’s success depends on the flexibility and agility of IT staffing companies to quickly fulfill your staffing needs when it is imperative to have qualified personnel ready to step in and execute your contractual requirements. Many IT Staffing companies offer one or the other; few offer both and have the depth and breadth, coupled with the capacity to meet your immediate needs. Falcon rapidly staffs a wide range of positions nation-wide, including individuals with active security clearances. Through a tightly-knit collaborative partnership, you can rely on Falcon to achieve your staffing needs and assure successful execution of your contractual requirements. Through teaming or partnering with Falcon, you will quickly realize the benefits we bring to the table by drawing from a staff and qualified pipeline of candidates well-versed in the federal and military arena who can readily grasp and understand your challenges while delivering superior results.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Delray Beach, FL
Year Founded
2013
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