This is a remote position.

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  Perform other duties as assigned related to integration technologies used within the organization.

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  Design, develop, and maintain integration flows using an array of different platforms, APIs, databases, protocols, and data formats.

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  Develop integrations that are designed and implemented as reusable building blocks.

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  Build scalable solutions to solve current and future integration challenges.

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  Collaborate with other engineers to review code and build integrations that maintain a consistent level of technical standards as set by the team.

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  Create and maintain technical designs, sequence diagrams, and other systems integration and operations-related documents.

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  Document technical details clearly for various stakeholders with different technical backgrounds.

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  Support the daily stability of the company’s integration ecosystem.

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  Maintain a 50/50 split between General Integration Development and ServiceNow Backend Development.

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  Collaborate heavily with team members during Eastern US business hours.

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  Be available for occasional extended hours when tight deadlines need to be met.

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  Complete other duties as assigned.

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  ServiceNow Development/Administration (ITSM) experience.

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  Experience with ServiceNow’s ITBM platform.

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  Expertise in JavaScript (ES5).

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  7+ years of software engineering experience.

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  Understanding of distributed systems, asynchronicity, and message-based architecture.

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  Expertise with data stores such as PostgreSQL, Redis, Cassandra, and HBase, and data warehouses such as Redshift, BigQuery, and Snowflake.

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  Experience with Business Data Analytics and Visualization platforms.

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  Experience with Customer Success applications.

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  Within the last year:

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  At least 1,000 hours of hands-on development experience with integration technologies and building integrations across various platforms.

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  Programming:

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  At least 500 hours dedicated to ServiceNow (Glide-related) scripting.

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  OR at least 1,000 hours dedicated to JavaScript programming.

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  OR at least 1,500 hours dedicated to any other object-oriented language.

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  OR a combination of the above three competencies.

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  At least 500 hours dedicated to ETL Engineering/Development.

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  At least 300 hours of ITSM/Ticketing-System Integration/Development/Administration.

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  At least 100 hours of writing automation scripts (PowerShell, Groovy, Bash, Python, or PHP).

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  Within the last 5 years:

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  At least 3,000 hours of hands-on development experience with integration technologies and building integrations across various platforms.

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  Programming:

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  At least 1,500 hours dedicated to ServiceNow (Glide-related) scripting.

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  OR at least 3,000 hours dedicated to JavaScript programming.

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  OR at least 5,000 hours dedicated to any other object-oriented language.

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  OR a combination of the above three competencies.

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  At least 1,500 hours dedicated to ETL Engineering/Development.

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  At least 1,000 hours of ITSM/Ticketing-System Integration/Development/Administration.

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  At least 250 hours of writing automation scripts (PowerShell, Groovy, Bash, Python, or PHP).

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  Expert understanding of integration technologies such as REST, SOAP, ETL, XML, and JSON.

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  Expert understanding of data manipulation and distribution.

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  Strong understanding of RDBMS database architecture and performance, specifically MySQL.

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  Strong understanding of NoSQL database architecture and performance, specifically MongoDB.

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  Experience resolving performance issues, including database bottlenecks and concurrency.

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  Expert-level understanding of architectural design, API definition, JVM stack and memory management, caching, threading, and related concepts.

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  Experience troubleshooting difficult production issues such as memory leaks, network problems, and intermittent failures across the stack.

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  Excellent, clear, and fluent English verbal communication skills for deep and engaged technical discussions.

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  Excellent, clear, and fluent English written communication skills for comprehensive written communication with other engineers.

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  Excellent, clear, and fluent English verbal and written communication skills for interfacing with clients.

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  Ability to interact with all levels of internal and external business partners.

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  Excellent version control, QA skills, and attention to detail.

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  Availability for 8+ hours between 8:00 AM and 7:00 PM Eastern US Time.

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  Availability to work occasional extended hours throughout the week.

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  Availability for seasonal “Developer Crunch” work hours.

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  Availability for ad hoc multi-hour technical sessions that require screen sharing and engaged discussions.

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  Adaptable to change and able to work independently and as part of a team.

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  Should be willing to accept a long-term work-from-home arrangement.

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  Should be amenable to a permanent night shift schedule.