We are seeking highly experienced and technically strong
Senior ServiceNow Application Engineers / SMEs to lead enterprise-scale
ServiceNow implementations, development, and platform transformation
initiatives.

The ideal candidate should have deep hands-on expertise.
across multiple ServiceNow modules and proven experience in architecture,
builds, implementation, configuration, customization, integrations, support,
testing, and platform optimization.

This role requires professionals who can work across the
full ServiceNow lifecycle while driving best practices, automation, governance,
and AI-enabled ServiceNow capabilities within complex enterprise environments.

Key Responsibilities

• 
  Lead
  end-to-end ServiceNow platform implementations, enhancements, and
  modernization initiatives
• 
  Design,
  develop, configure, customize, and deploy ServiceNow solutions across
  enterprise environments
• 
  Work
  closely with business stakeholders, architects, developers, and support
  teams to gather requirements and deliver scalable solutions
• 
  Build
  workflows, automation, integrations, catalogs, dashboards, and custom
  applications on the ServiceNow platform
• 
  Perform
  platform configuration, scripting, development, testing, deployment, and
  production support
• 
  Drive
  ServiceNow best practices, governance standards, and platform optimization
  strategies
• 
  Develop
  and maintain integrations using REST, SOAP, IntegrationHub, MID Server,
  APIs, and third-party enterprise systems
• 
  Support
  release management, upgrade activities, patching, and platform performance
  optimization
• 
  Participate
  in solution architecture discussions and technical design reviews
• 
  Troubleshoot
  complex platform issues and provide advanced technical support
• 
  Mentor
  junior developers and provide SME guidance across ServiceNow capabilities
• 
  Collaborate
  with cross-functional global teams working in EST time zones

Requirements

Candidates should have strong hands-on experience in
multiple ServiceNow modules including:

ITSM

• 
  Incident
  Management
• 
  Problem
  Management
• 
  Change
  Management
• 
  Request
  Management
• 
  Knowledge
  Management
• 
  Workflow
  Automation
• 
  Virtual
  Agent

HAM / SAM

• 
  Hardware
  Asset Management
• 
  Software
  Asset Management
• 
  Asset
  Lifecycle Management
• 
  License
  Optimization
• 
  Discovery
  & Inventory Management

SPM

• 
  Strategic
  Portfolio Management
• 
  Demand
  Management
• 
  Agile
  Development
• 
  Resource
  & Investment Planning

ITOM

• 
  Discovery
• 
  Service
  Mapping
• 
  Event
  Management
• 
  Cloud
  Insights
• 
  AIOps

SecOps / GRC

• 
  Security
  Operations
• 
  Vulnerability
  Response
• 
  Security
  Incident Response
• 
  Governance,
  Risk & Compliance
• 
  Audit
  Automation
• 
  HIPAA/HITRUST
  Exposure Preferred

HRSD

• 
  Employee
  Workflows
• 
  Onboarding
  / Offboarding
• 
  HR
  Case Management
• 
  Credentialing
  Workflows

CMDB

• 
  CMDB
  Architecture & Administration
• 
  CSDM
  4.0
• 
  Data
  Governance
• 
  Data
  Quality Management
• 
  Service
  Modeling

Integrations

• 
  REST /
  SOAP APIs
• 
  IntegrationHub
• 
  Active
  Directory
• 
  Workday
• 
  SCCM
• 
  JAMF
• 
  Ivanti
• 
  Epic/Cerner
  integration exposure preferred

AI & Advanced Platform Experience

Strong preference for candidates with experience in:

• 
  ServiceNow
  AI capabilities
• 
  Virtual
  Agent & Conversational AI
• 
  Predictive
  Intelligence
• 
  AI
  Search
• 
  Workflow
  Automation using AI
• 
  Generative
  AI integrations
• 
  AI-driven
  incident categorization and routing
• 
  Automation
  and orchestration strategies

Required Technical Skills

• 
  Strong
  experience with JavaScript, Glide APIs, Business Rules, Client Scripts,
  Script Includes, UI Policies, ACLs, Flow Designer, and Service Portal
• 
  Expertise
  in ServiceNow platform architecture and customization
• 
  Experience
  with integrations, APIs, and middleware technologies
• 
  Hands-on
  experience in development, implementation, configuration, testing,
  deployment, and production support
• 
  Strong
  debugging and troubleshooting capabilities
• 
  Experience
  working in Agile/Scrum environments

Preferred Qualifications

• 
  ServiceNow
  Certified System Administrator (CSA)
• 
  ServiceNow
  Certified Application Developer (CAD)
• 
  ServiceNow
  Implementation Specialist certifications preferred
• 
  ITIL
  certification is a plus
• 
  Healthcare
  domain experience preferred

Soft Skills

• 
  Excellent
  communication and stakeholder management skills
• 
  Strong
  analytical and problem-solving abilities
• 
  Ability
  to lead technical discussions and mentor teams
• 
  Self-driven
  and capable of working in fast-paced global environments