Manifest Solutions

Senior ServiceNow APM / CMDB Analyst

Manifest Solutions  •  Columbus, OH (Onsite)  •  2 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Manifest Solutions is currently seeking a Senior ServiceNow APM / CMDB Analyst for a position in Columbus, OH.

  • Partner with the CMDB Practice Owner to develop and execute a multi-year CMDB and APM transformation roadmap
  • Support the establishment of a centralized application portfolio aligned to enterprise data standards and CSDM frameworks
  • Drive adoption of APM capabilities across IT and business domains Application Portfolio Management
  • Develop and maintain a comprehensive inventory of business applications within ServiceNow APM
  • Define and operationalize application lifecycle processes, including onboarding, maintenance, rationalization, and retirement
  • Enable decision-making for application investment, sustainment, modernization, or decommissioning Data Governance & Quality Management
  • Establish and enforce standards for application and CMDB data quality, completeness, and integrity
  • Perform ongoing data validation, certification, and reconciliation activities
  • Identify and remediate data quality issues, including duplicate or incomplete records ServiceNow Configuration & Data Model Management
  • Design, configure, and maintain APM and CMDB data models, relationships, and workflows
  • Ensure alignment with enterprise architecture standards and integration patterns
  • Support integrations and automated data ingestion across systems Security, Risk, and Data Classification
  • Implement and maintain appropriate access controls for application and CMDB data
  • Support application classification efforts, including criticality, risk, and data sensitivity
  • Ensure alignment with cybersecurity, audit, and compliance requirements Stakeholder Engagement & Communication
  • Partner with application owners, IT teams, and business stakeholders to maintain accurate portfolio data
  • Translate technical concepts into business-friendly insights and recommendations
  • Support governance forums (e.g., PMRB, architecture review boards) with reporting and analysis Performance Measurement & Reporting
  • Define and monitor KPIs for application portfolio health, data quality, and business value
  • Develop dashboards and reports providing visibility into application cost, risk, and performance
  • Support leadership reporting and strategic planning activities Continuous Improvement
  • Identify opportunities to improve APM processes, automation, and reporting capabilities
  • Drive enhancements that support application rationalization, cost optimization, and risk mitigation
  • Stay current on ServiceNow platform capabilities and industry best practices

Preferred Qualifications

  • Hands-on experience with ServiceNow Application Portfolio Management (APM) module
  • Understanding of CMDB, CSDM, ITOM, and Enterprise Architecture frameworks
  • Experience with application lifecycle management and portfolio rationalization
  • Familiarity with integrations, APIs, and data automation within ServiceNow
  • Experience supporting governance forums and compliance/audit activities
Manifest Solutions

About Manifest Solutions

Manifest Solutions is an Ohio based Information Systems consulting firm founded in 1994. Our mission is to deliver excellence in EVERYTHING we do for EVERY client we serve. To this end we seek out, recruit, develop and retain individuals who possess the entrepreneurial spirit, outstanding business and technical skills and a shared mindset of commitment to quality service.

Our goal is to continually raise the industry standard for our clients and our employees through innovative, quality-based services and business practices. We believe our clients must benefit from our presence in their organizations. We accomplish this through sharing Manifest's business and technical expertise and transferring our knowledge to our client's staff.

Diversity is a core driving force for Manifest Solutions. Our relentless commitment to inclusion across race, gender, age, religion, identity, and experience is our framework for success. Creating a lasting impact on the IT landscape is possible. We celebrate and champion individuality – actively encouraging employees to bring their best, authentic selves to work each day.

Facebook ~ http://www.facebook.com/ManifestCorp

Twitter ~ @ManifestCorp ~ https://twitter.com/ManifestCorp

#agilitybootcamp

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Upper Arlington, Ohio
Year Founded
1994
Website
manifestcorp.com
Social Media