YESCO

Senior Service Specialist

YESCO  •  $50k/yr  •  Phoenix, AZ (Onsite)  •  1 day ago
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Job Description

Minimum:

Maximum:

Location

Chandler, Arizona

Job Type

Full time

Job Title

Senior Service Specialist

GENERAL PURPOSE:

Under the direct supervision of the Service Sales Manager, the Senior Service Specialist is an exempt employee who sells service and repair opportunities to customers and maintenance contracts. This includes functional areas by performing the following duties:

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Moving to Senior Service Specialist requires:
    • Completion (80% or higher on tests) of retrofit courses and all other courses
    • Give a satisfactory presentation on the courses
    • Oral discussion with management on all additional products within the classification
    • Benchmark expectations - Maintain a minimum of 30 patrol activities daily If you are not achieving the appropriate closing ratio or average ticket price, this number may increase.
    • Spending 50% to 60% of time outside of the office making customer visits
  • Mentor to Inside Sales Specialist & Service Specialist
  • Sales opportunities include those in Inside Sales Specialist & Service Specialist, plus:
  • Repair or replacement of face, neon, lamp, transformer, ballast, socket, wiring, time clock
  • Consult/troubleshoot/repair of YESCO Electronics displays
  • Repair of non-YESCO electronic display
  • Repair of electrical components
  • Repair of sheet metal components
  • Repair/replacement of flag poles
  • Repair/replacement of base/light poles
  • Replace light fixtures and/or components
  • Repaint cabinet/pole
  • Graffiti removal
  • Signage removal
  • Cleaning
  • Replacement of existing vinyl
  • Panel changes
  • Crane lift services
  • Installation of Christmas lights/decorations
  • Installation of energy-efficient lighting solutions/retrofits
  • Installation of custom lighting systems
  • Installation of energy management controls
  • Installation of solar power or retrofits
  • Supply and install banners
  • Supply and install faces
  • Maintenance agreements
  • Media Services agreements
  • IT issues related to EMS networking
  • Average $50,000 minimum monthly sales volume and final management approval
  • MaxLite 101 certification required
  • NALMCO CALT certification required
  • Demonstrate your ability to propose all Service lines of revenue (Service, Service Other, Maintenance, Extended Warranty, Creative Services, Leasing)

MARGINAL DUTIES & RESPONSIBILITIES:

  • Performs other duties as assigned

NATURE OF WORK CONTACTS:

  • Interacts with YESCO employees as needed
  • Interacts with potential customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Relevant experience involving demonstrated abilities in sales or any combination of training, education, and experience that provides the following knowledge, skills, and abilities:

  • Sales training and sales experience
  • Knowledge of computer software and hardware utilization
  • Strong communication and interpersonal skills in person and electronically

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use a computer to enter data; use a telephone to converse with customers, staff, and other departments; perform repetitive wrist, hand, and/or finger movement. The employee is regularly required to: talk, feel the attributes of objects, grasp, push, and reach with arms or hands. Specific vision abilities include: clarity of vision at 20 inches or less and the ability to adjust the eye to bring an object into sharp focus.

We maintain a drug-free workplace. Young Electric Sign Company is an EEO/AA employer. We welcome all qualified job seekers. Job seekers will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

YESCO

About YESCO

Since 1920 the signs and people of YESCO have set the standard for quality, innovation and customer service in the sign-making industry. YESCO offers signs of all types and sizes - from simple wayfinding plaques to towering spectaculars that spring to life in dazzling spectrums of color, animation and video.

The name YESCO has become synonymous with custom signs. Having created many of the world's most complex signs, we have the expertise, equipment and processes to produce multi-dimensional signs, displays and architectural elements that will add visual appeal and functionality to interior and exterior venues. YESCO offers financing.

YESCO Outdoor Media is one of the largest and oldest outdoor advertising companies in the Rocky Mountain West, operating 2,100 large-format bulletin displays that includes 42 strategically located eye-catching digital units. YESCO

is unparalleled in delivering high-impact, memorable impresses to today's mobile consumers.

YESCO offers a service franchise opportunity. These franchises make YESCO’s pacesetting sign and lighting maintenance and repair services even more convenient to customers in numerous geographic areas. As of early 2018 the company has awarded 144 territories across the Midwest, East Coast and Canada. Franchise owners benefit from YESCO's highly respected brand, marketing, purchasing power, proprietary technology and software solutions.

YESCO Financial Solutions provides financing to businesses who want to preserve their capital for higher-return investments while financing important, revenue generating projects.

Internationally recognized signs throughout the United States stand today as testaments to YESCO’s long history of excellence. Today, the company continues its tradition of innovative excellence – always with a focus on best-of-class customer service.

Industry
Marketing & Advertising
Company Size
1,001-5,000 employees
Headquarters
Salt Lake City, Utah
Year Founded
1920
Website
yesco.com
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