Job Description

Senior Service Reliability Specialist

Company:

The Boeing Company

The Digital Market Products team is looking for a Senior Service Reliability Specialist to join us in North Charleston, SC; Colorado Springs, CO; Mesa, AZ; Berkeley; MO; Fairfax, VA; Chicago, IL, Seattle, WA; Plano, TX; or Long Beach, CA.

We are looking for a Customer-Facing Specialist to champion the reliability, performance, and resilience of our mission-critical applications including customer portals, e-commerce systems, training platforms, and global airline support tools.

This isn’t a behind-the-scenes role. You’ll sit at the intersection of technology and customer experience, owning application uptime, building automation for self-healing systems, and directly communicating with internal stakeholders and airline customers when incidents arise.

Position Responsibilities:

• Provides consultation and leadership to identify, evaluate and document complex computing system requirements

• Applies expertise related to architecture, design, build and test delivery systems and components

• Provides technical leadership to evaluate product usability, affordability, functionality, security and performance to assess suitability for integration into delivery system environments

• Provides technical support and consultation for the implementation and usage of complex delivery systems

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience of Atlassian Tools (Jira, Confluence)

• 5+ years of experience with designing and developing software for complex systems such as Distributed Systems, Multi-Threaded and Multi-Process Applications, and Client-server Architectures

• 5+ years of experience with GitLab, Azure DevOps and CI/CD (Continuous Integration and Continuous Delivery (CI/CD)

• 3+ years of experience in Incident Management

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or higher

• Experience with supporting complex applications or systems

• Experience with problem-solving, including diagnosing and resolving complex network issues

• Experience with written and verbal communication to collaborate effectively with cross-functional teams

• Experience with maintaining thorough documentation, and implementing repeatable processes

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

pay range: $136,850 – $197,800

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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