Job Description

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11 000 employees (more than 2000 employees in R&D) are working on this permanent challenge, at over 90 locations on all continents.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit www.bruker.com

Responsibilities

The Senior Service Order Administrator is responsible for the accurate and timely processing of service orders, ensuring a smooth workflow from service request to completion This role is critical to customer satisfaction, service efficiency, and documentation compliance.

• Enter, maintain, and follow up on service orders in SAP or Salesforce system
• Ensure accurate service details, scheduling, and prioritization according to customer agreements
• Coordinate with service technicians, logistics, and Purchasing for timely order fulfillment
• Communicate with customers regarding service status, delays, and completion
• Monitor open service requests, escalating critical issues when necessary
• Maintain customer and service order master data
• Assist with service reporting, invoicing, and compliance documentation
• Track KPIs and report service order metrics to Service organization

Qualifications

• Completed commercial or business-related qualification (e.g., Business Administration, Industrial/Wholesale & Foreign Trade) or equivalent
• 2-3 years experience in sales order processing / order administration, ideally in a manufacturing or technical environment
• Proficiency in ERP systems (e.g., SAP, Salesforce)
• Strong Excel and MS Office skills
• Highly organized, detail-oriented, and deadline-driven
• Strong communication skills and team-oriented
• Excellent English skills (written & spoken) - additional language German, French, nice-to-have