Your Impact
You will ensure that global infrastructure services are delivered with stability, consistency, and operational excellence—creating a reliable technology foundation that enables business success across the enterprise.
This role is critical to translating global service standards into measurable operational outcomes while strengthening trust between IT, business stakeholders, and service providers.
What You Will Drive
End-to-end accountability for infrastructure service performance, availability, and quality
Strong alignment between business expectations and operational service delivery
Consistent application of global service governance, SLAs, and performance standards
Effective coordination across infrastructure domains, regional teams, and service providers
Proactive identification and resolution of service risks and operational challenges
Strong vendor performance management, ensuring delivery against agreed commitments
Continuous improvement of infrastructure services, processes, and operational maturity
Cross-functional collaboration to ensure resilient and scalable infrastructure operations
Transparent service reporting and performance management for business and IT stakeholders
What You Bring
Extensive experience in IT Service Management and Infrastructure Operations within complex international environments
Proven track record managing services in multi-vendor and outsourced ecosystems
Strong understanding of infrastructure operations and service governance principles
Experience building and maturing scalable service management capabilities
Knowledge of regulated industries and GxP requirements is an advantage
Excellent stakeholder management and communication skills across business and IT
Strong operational ownership with a proactive and structured working style
Ability to balance strategic priorities with day-to-day operational excellence
Why Join Us
Shape how infrastructure services are delivered across a global organization
Play a key role in driving operational excellence and service standardization
Operate in a highly visible role with broad business and technology interaction
Help build a resilient, scalable, and future-ready infrastructure service model
Be part of a transformation toward greater collaboration, accountability, and "One Team" execution at Fresenius Kabi
Apply now and help us shape #FutureFresenius.
As a global healthcare company, Fresenius Kabi is Committed to Life. The company’s products, technologies, and services are used for the therapy and care of critically and chronically ill patients. With over 41,000 employees and present in over 100 countries, Fresenius Kabi’s expansive product portfolio focuses on providing access to high-quality and lifesaving medicines and technologies.
In Biopharma, Fresenius Kabi offers cutting-edge biosimilars for autoimmune diseases and oncology. With leading market positions in Clinical Nutrition, a broad portfolio of enteral and parenteral products makes a distinct difference in patients’ nutritional status. In MedTech, the company provides vital infusion pumps, cell and gene therapy devices, disposables, and more. Fresenius Kabi is the global leader in supplying blood collection bags and devices, supporting blood banks and healthcare facilities worldwide. The company’s I.V. Generics and Fluids for infusion therapy help save millions of lives every year, in emergency medicine, surgery, oncology, and intensive care.
Fresenius Kabi takes a holistic approach to healthcare and uniquely combines experience, expertise, innovation, and dedication – making a difference in the lives of 450 million patients annually. With the #FutureFresenius strategy, the company is developing, producing, and selling new products and technologies and aspires to expand its position as a leading global provider of therapies, improve patient care, generate sustainable value for stakeholders – shaping the future of healthcare.
Fresenius Kabi is an operating company of the Fresenius Group, founded in 1912, along with Helios and Quirónsalud. As ONE team, the companies in the Fresenius Group are committed to providing lifesaving and life-changing healthcare solutions on a global scale.
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