Job Description

Who we are

Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, developments and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence.

Lead and manage the heavy truck service operations, ensuring excellent after-sales support, customer satisfaction, and smooth service processes.

Key Responsibilities

The key duties and responsibilities of the Senior Service Manager include, but are not limited to:

• Oversee the service team to deliver high-quality support to clients.

• Coordinate service schedules and ensure timely resolution of issues.

• Build and maintain strong relationships with customers.

• Monitor service performance and implement improvements.

Required Skills & Qualifications

• Proven experience in heavy truck or commercial vehicle service management.

• Strong leadership and team management skills.

• Excellent customer service and problem-solving abilities.

• Technical knowledge of heavy truck systems preferred.