Lead and maintain Service Transition process documentation, including process manuals, SOPs, and Knowledge Articles aligned with ITIL best practices
Coordinate transition of projects into ICT Operations, including readiness assessments, operational acceptance criteria, and go-live handover packages
Proactively identify transition risks, scope gaps, and timeline constraints; escalate and track resolution with relevant stakeholders
Develop and maintain communication and coordination procedures for all service transitions, ensuring operational teams and business stakeholders are aligned
Design, produce, and maintain ITSM reporting covering Service Transition, Incident, and Problem Management; provide analysis and recommend follow-up actions
Support Incident and Problem Management process activities, contributing to root cause analysis documentation and improvement tracking
Identify and drive Continual Service Improvement initiatives within the Service Transition domain
Manage and update ICT process documentation in the internal document management system; ensure documentation currency and quality
Perform additional tasks within the Service Management function as directed by the Head of Team – Service Management
REQUIRED SKILLS :
Demonstrable hands-on experience with ITIL Service Transition processes (Change, Release & Deployment, Knowledge Management, Service Asset & Configuration Management) in an operational environment — not just theoretical knowledge
Proven track record of engaging and aligning business and technical stakeholders in service transition or project-to-operations handover scenarios
Recent experience authoring process documentation and Knowledge Base Articles in English to production standard, including process flows, SOPs, and operational guides
A minimum of 3 years of experience with Service Management, preferably in the area of Service Transition
A minimum 2 years of experience in a Project Management, Operational Readiness, or IT Operations coordination role
Demonstrated experience identifying, documenting, and reporting against Service Level Requirements and/or OLAs/SLAs
Knowledge of Service Transition & Operational Readiness:
Ability to assess project readiness for transition using structured criteria (e.g., SACM baseline, documentation completeness, training sign-off)
Knowledge of Change, Release, and Deployment Management practices including standard, normal, and emergency change types
Experience coordinating go-live communications and post-transition stabilisation
Knowledge of Continual Service Improvement: Knowledge of CSI frameworks (PDCA, Seven-Step Improvement), Ability to identify, define, and track CSIs and relevant KPIs with measurable baselines
Experience performing gap analysis and producing improvement plans with prioritised actions
Demonstrated ability to produce clear, structured technical documentation and Knowledge Base Articles in English
Experience identifying knowledge gaps and managing a knowledge lifecycle
Certification: ITIL Foundation (mandatory)
Level : Senior
Delivery mode : Onsite (The Hague, Netherlands)
only EU Citizens
AlmavivA de Belgique is a Belgian IT company, a branch of the AlmavivA Group , created purposely to satisfy the needs of customers in Belgium, Luxembourg and the entire EU.
The AlmavivA group is the largest supplier of Information & Communication Technology in Italy, with years of experience and an in-depth understanding of the public and private sector markets.
The Group is currently undergoing major international expansion and is already a global operation: it has 43 offices in Italy and 23 abroad, and employs 45,000 people - 6,000 in Italy and 39,000 overseas. It has a significant presence in Brazil, and is also operational in the United States, China, Colombia, Tunisia, Romania and Brussels, the nerve centre of the EU.
The objective of AlmavivA de Belgique is to bring the experience, skills, abilities and resources of the AlmavivA Group in a European context, to resolve complex IT challenges through technological innovation and proven standards of quality.
AlmavivA's professionals work to guarantee and maintain our customers' mission-critical operations, reinforcing support for end users and optimising corporate applications and IT infrastructure.
Our mission is to bring technological innovation to the field of software development and IT infrastructure management, taking advantage of the experience our company has acquired through its extraordinary global experience.
The vision of AlmavivA de Belgique is to generate ideas that rapidly lead to simple and intuitive business-driven solutions that help to realize our customers' potential. The professionals who work within the Group share our vision which aims to stimulate and reinforce the ability of every individual to express, create, develop and cooperate, offering a unique model of "shared intelligence".
