Your Impact
You will ensure that services delivered by multiple providers operate as one integrated ecosystem—creating seamless service experiences across technologies, vendors, and business functions.
This role is critical to eliminating operational silos, strengthening accountability, and enabling reliable end-to-end service delivery in a complex multi-vendor environment.
What You Will Drive
End-to-end service integration across multiple providers and technology domains
Strong operational alignment and accountability across vendor boundaries
Effective coordination of cross-provider incidents, escalations, and major operational events
Management of service dependencies across infrastructure, applications, and external partners
Consistent execution of service integration frameworks and governance models
Early identification and resolution of integration gaps and operational fragmentation
Alignment of vendors toward common service objectives and performance expectations
Continuous improvement of integrated service delivery models and operational processes
Standardization of cross-provider interfaces, workflows, and collaboration practices
What You Bring
Extensive experience in IT Operations and Service Integration within complex, multi-vendor environments
Strong understanding of ITIL and SIAM operating models
Proven ability to coordinate cross-functional and cross-provider service delivery
Experience managing major incidents and complex operational escalations
Strong stakeholder management and communication skills across business, IT, and external partners
Ability to drive collaboration and accountability across organizational boundaries
Structured, proactive, and solution-oriented working style
Strong ownership mentality with the ability to mature operational service integration capabilities
Why Join Us
Play a key role in building seamless end-to-end service delivery across a global organization
Help shape the future operating model for integrated IT services
Operate in a high-visibility role connecting business, IT, and strategic service partners
Drive standardization, collaboration, and operational excellence across the service landscape
Be part of a transformation toward a truly integrated and "One Team" approach to service delivery at Fresenius Kabi
Apply now and help us shape #FutureFresenius.
As a global healthcare company, Fresenius Kabi is Committed to Life. The company’s products, technologies, and services are used for the therapy and care of critically and chronically ill patients. With over 41,000 employees and present in over 100 countries, Fresenius Kabi’s expansive product portfolio focuses on providing access to high-quality and lifesaving medicines and technologies.
In Biopharma, Fresenius Kabi offers cutting-edge biosimilars for autoimmune diseases and oncology. With leading market positions in Clinical Nutrition, a broad portfolio of enteral and parenteral products makes a distinct difference in patients’ nutritional status. In MedTech, the company provides vital infusion pumps, cell and gene therapy devices, disposables, and more. Fresenius Kabi is the global leader in supplying blood collection bags and devices, supporting blood banks and healthcare facilities worldwide. The company’s I.V. Generics and Fluids for infusion therapy help save millions of lives every year, in emergency medicine, surgery, oncology, and intensive care.
Fresenius Kabi takes a holistic approach to healthcare and uniquely combines experience, expertise, innovation, and dedication – making a difference in the lives of 450 million patients annually. With the #FutureFresenius strategy, the company is developing, producing, and selling new products and technologies and aspires to expand its position as a leading global provider of therapies, improve patient care, generate sustainable value for stakeholders – shaping the future of healthcare.
Fresenius Kabi is an operating company of the Fresenius Group, founded in 1912, along with Helios and Quirónsalud. As ONE team, the companies in the Fresenius Group are committed to providing lifesaving and life-changing healthcare solutions on a global scale.
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