Job Description

Create your best future and join Westpac as a Senior Service Engineer.

What’s the role?

This role will be responsible for providing Level 3 engineering and production support for the Fusion GPP platform, ensuring secure, resilient and reliable payment processing. The position will investigate and resolve complex production incidents, manage defects and vendor engagements with Finastra, and support application changes, testing, implementation and deployment activities.

The role will also maintain operational documentation, runbooks and knowledge articles, while providing subject matter expertise for initiatives impacting Fusion GPP and related payment services. Participation in on-call support and critical incident management is required to help maintain platform stability and service reliability.

What do I need?

• Demonstrated experience in service engineering or L3 production support within the payments domain.
• Experience supporting payment hubs, transaction processing platforms or enterprise integration environments.
• Strong incident management, problem management and root cause analysis experience. n Experience working with software vendors and managing technical defect lifecycles.
• Experience in large, complex and highly regulated organisations with multiple stakeholders and cross-functional teams.
• Experience supporting both Agile and Waterfall delivery environments.
• Knowledge of SWIFT payments, including MT and ISO 20022 MX messaging.
• Fusion GPP or GPP Classic experience is highly desirable.

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: 

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! 
• Flexible work arrangements to help you achieve a greater work life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help you grow your career within the bank. 
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives

Create your future today  

To get started, simply click on the APPLY button

We’re all about creating a supportive and inclusive community. We welcome everyone no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the Diversity, sustainability and flexibility section.

#LI - Hybrid