JOB SUMMARY Assist day to day indoor operations including internal / external communications. RESPONSIBILITIES • Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through. • Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP). • Schedule and prioritize service request from customers. • Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction. • Keep and track service history and follow up with customer account to confirm satisfaction. • Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system. • Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator. • Monitor recurring issues, complaints, and propose process improvement to enhance service quality. • Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs. • Ensure high level of customer satisfaction through proactive service planning and communication. • Support customer audits, inspections and provide supporting document when necessary. • Prepare service request form / purchase order for vendors / sub-contractors. • Prepare shipping form for delivery of items. • Reservations and bookings of air tickets. • Prepare and draw materials / parts for subcontractor or Technician / Engineer. • Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs. • Ensure all work schedule records, filing systems and documentations are kept in order. • Coordinate and maintain schedules for projects and service works for all the service personnel. • Handle all Company's equipment warranty claims. • Perform other ad-hoc duties as assigned by the Manager. Requirements: - Knowledge is MS Office - Possess good communication skills - Experience in NetSuite is an added advantage - Minimum GCE 'N' / 'O' / 'A' Level with 3-4 years of related working experience. Or - Diploma Holder in Business Administration with 1-2 years of related working experience Working hours: Mon to Fri, 9am to 6pm or 8am to 5pm
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
