Job Description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations—but we will only succeed with the right people on our team.
This is an exciting opportunity to lead one of the largest Service Operations organizations within EMEA, where operational excellence directly contributes to patient care. Every device repaired, refurbished or prepared for delivery helps healthcare professionals continue treating patients around the world.
We are seeking an experienced and inspiring Senior Service Center Repair Manager to lead our Service Operations Workshop organization in Heerlen.
In this role, you will lead a multidisciplinary organization of approximately 90 service professionals, responsible for the complete operational service flow, including: Decontamination, Inbound, Service Execution, Outbound and Warehouse Management.
Together, these teams ensure the timely repair and fulfillment of life-saving medical technology supporting customers across the EMEA region.

This is far more than a traditional repair operation. Service Operations supports 16 Operating Units, servicing more than 415 different medical device platforms and executing approximately 45,000 service interventions annually for customers across more than 125 countries throughout EMEA. Every day requires balancing customer urgency, regulatory compliance, technical complexity, capacity constraints and operational priorities to ensure life-saving medical technology remains available for patients.
Your primary objective is to maximize customer uptime by delivering exceptional operational performance across Safety, Quality, Delivery, Cost and People. You create an environment where operational excellence, customer focus and continuous improvement drive daily decision making while maintaining the highest quality and compliance standards.
This is a particularly exciting time to join Service Operations EMEA. As part of our long-term vision, the organization is preparing for a future facility relocation and the implementation of a redesigned operating model. These initiatives will further strengthen our capabilities, improve collaboration and create a future-proof Service Center. As Senior Service Center Repair Manager, you will play an important leadership role in ensuring operational excellence while helping your organization successfully embrace these future developments.
Working closely with cross-functional partners, you will continuously strengthen operational performance, develop organizational capability and contribute to the long-term success of Service Operations EMEA.

Responsibilities may include the following and other duties may be assigned:

• Lead, coach, and develop a team of supervisors, managers, and ~90 operational employees, fostering a high-performing and inclusive culture.
• Oversee end-to-end Service Center repair and refurbishment operations, ensuring safe, compliant, and efficient execution.
• Drive operational excellence across key metrics including Customer Turnaround Time (CTAT), First Time Right (FTR), productivity, quality, and customer satisfaction.
• Ensure effective capacity planning, resource utilization, and workload balancing to meet changing business demands.
• Champion a strong customer focus, prioritizing uptime and continuously improving service delivery and responsiveness.
• Manage departmental budgets, resources, and financial performance, translating KPIs into actionable improvements.
• Ensure full compliance with quality standards, EHS policies, and regulatory requirements.
• Collaborate cross-functionally with Quality, Supply Chain, Engineering, Commercial, and Global Service teams to deliver business objectives.
• Drive continuous improvement through Lean principles, data-driven insights, and standardization of best practices.
• Build leadership capability, support succession planning, and create an environment that enables employee growth and engagement.

Required Knowledge and Experience:

• Bachelor's Degree, or an equivalent combination of education and experience.
• Minimum 7 years of operational leadership experience.
• Minimum 5 years of experience leading managers and larger operational teams.
• Proven experience managing complex service, manufacturing or logistics operations.
• Strong people leadership skills with a passion for developing high-performing teams.
• Demonstrated ability to deliver operational excellence through performance management and continuous improvement.
• Experience managing departmental budgets and operational resources.
• Excellent communication and stakeholder management skills.
• Ability to influence across multiple organizational levels and functions.
• Fluent in English, both written and spoken.

Additional preferred qualifications include a Lean Six Sigma certification (Green or Black Belt) and experience within the medical devices sector or another regulated industry. Familiarity with ERP systems, operational dashboards, and performance management tools is valued. A strong quality mindset and a customer-first mentality are essential in approaching work and driving outcomes.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 101,600.00 EUR - 152,400.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).