Job Description

Job Title Sr. Manager, Service Center

We are seeking a Service Center Manager to oversee the day-to-day operations of Freight Service Centers. The candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The candidate participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. This position oversees other managers and supervisors.

Job Responsibilities:

• Reviews the projected performance plan to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed.
• Works with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions.
• Conducts meetings with Employee Relations Index committee members to discuss survey results and develop action plans.
• Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals.
• Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes.
• Manages and maintains customer relationships and identifies business in jeopardy to resolve issues and retain customers.
• Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business.
• Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
• Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• Located in the same geographic location as the job or willing to relocate yourself
• Must have experience in the freight industry
• Must have experience managing employees
• Are proficient with Microsoft Office Suite
• Are available to work a flexible schedule
• Are available to travel as needed
• Bachelor's Degree or internationally comparable degree preferred