Job Description

Job titleSenior Service Center Coordinator

Location:Chattanooga, Tennessee

Hempel, founded in Denmark in 1915, is a world-leading supplier of trusted coating solutions. Across the globe, our products protect and beautify buildings,infrastructureand other assets, and play an essential role in our customers' businesses. They help minimize maintenance costs, improve aesthetics, and increase energy efficiency.Throughour brands Hempel,Neogard, Crown Paints,Wattyland Farrow & Ball, weprovide solutions forthe Marine, Energy, Infrastructure and Decorative industries.

JobThe Senior ServiceCenterCoordinator roleis responsible forbeing a key liaison between Sales and the DistributionCenterbut are not limited to essentialresponsibilitiesbelow.

EssentialResponsibilities

• Managing customer inquiries, order entry, tracking, delivery status updates, outbound/inbound communication, product information, and ad‑hoc product‑related support.

• Prioritizing customer purchase orders and coordinating supply;assistingthe DC Manager with order prioritization.

• End‑to‑end sales order management (including cross‑border orders, one‑time deliveries, invoicing) and end‑to‑end return order management.

• Serving as the primary point of contact for escalated or complex customer inquiries and resolving customer complaints.

• Identifyingpotential new customers through research, cold calling, email outreach, and follow‑up on leads.

• Coordinating projects and driving implementation with internal collaborators locally, regionally, and globally.

• Cooperating with the Distribution Center team to ensure alignment and best‑practice execution across the organization.

• Training peers and providing advisory support to colleagues.

• Strong compliance focusinall financial transactions; ensuring adherence to local and global compliance rules when handling orders.

• Participating in governance activities, including adherence to company policies, financial audits, and ISO audits.

• Identifying,initiating, and researching process improvements; driving optimization of processes, tools, and procedures.

• Driving implementation of automation and digital tools.

• Documenting processes, tools, and instructions in collaboration with the SOP Manager and BPO.

• Ensuring a safe and healthy work environment by following company Health, Safety & Environment (HSE) policies.

• Performing general tasks related to the above functions, asrequiredto support business needs.

Minimum Qualifications

• Bachelor's degree in a relevant field or equivalent experience

• Minimum 5 years of experience in a Customer Retail setting i.e. Paint Stores

• Proficient experience in standard operating procedures

• Proficient with standard MS Office programs

• Strong problem-solving and decision-making abilities

• Proficient in using ERP software (Microsoft preferred) and other relevant tools

• Ability to train colleagues

What is in it for you?

• Medical, dental and vision insurance coverage options that begin on your first day of employment

• Flexible HSA and FSA options to manage healthcare and dependent care expenses

• 12 paid holidays

• 15 vacation days to start

• 6 personal days

• Paid leave for jury duty and bereavement

• 401(k) plan options with immediate company match and full vesting from day one

• Basic life insurance, short-term and long-term disability coverage for the unexpected

• Enjoy16 weeksof fully paid maternity leave or 4 weeks of paidpaternity leave, supporting you during life’s most important moments.

• A strong flexibility policy making you thrive both in your job and privately

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position requires the ability to work in a DistributionCenterenvironment which can include solvents,dustand other chemicals. This position requires the employee to be able to perform normal physicallaborin relation to the laboratory manufacture and application of coatings samples. The noise level in the work environment is usually moderate, general office environment. Occasional duties in high noise areas requiringhearprotection isrequired

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employeeis regularly required tosit; use hands to handle or feel and talk or hear. The employee isfrequentlyrequired to reach with hands and arms and occasional lifting of containers up to 50 lbs., the ability to wear PPE as required, and the ability to stand up to2 hourperiods.

We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Applicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.

Application due

2026-04-30

Seniority Level

Associate

Job Functions

Administrative, Customer Service, Sales

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.