Job Description

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Senior Service Administrator (VTE)

Location: Barnwood Point Business Park

Job Type Full Time, Permanent

Hours: 37 hours per week, Monday to Friday

The Impact You Will Have:

We are looking for an experienced and highly organised Senior Service Administrator (VTE) to join our Service Support team. This is a key role responsible for coordinating service visits, managing maintenance plans and assets, and ensuring the smooth and timely delivery of services to our customers.

You will play a vital part in managing service contracts, rental agreements and repair requests, while working closely with service engineers, rental depots and internal stakeholders. This role suits someone who thrives in a fast‑paced environment and takes pride in delivering excellent customer service with strong attention to detail.

Key Duties and Responsibilities:

• Coordinate and schedule service contracts and maintenance plans, ensuring equipment is serviced and compliant
• Manage asset data within the ERP system, including creating and maintaining equipment records and linking them to contracts
• Process order confirmations and close orders, including invoice generation where required
• Process rental agreements and create equipment reservations
• Handle back‑office tasks requested by field service engineers, including follow‑on work
• Maintain accurate service records and proactively follow up on pending repair requests
• Collaborate with service engineers and team members to ensure timely completion of service activities
• Schedule engineers’ work where required
• Monitor and manage inventory of service‑related materials and equipment
• Work closely with rental depots on new orders and equipment swap‑outs
• Produce contract performance reports via ERP systems and/or Power BI
• Prepare and distribute reports and documentation, ensuring KPIs and SLAs are achieved
• Maintain accurate data across CRM systems and customer portals
• Provide a high standard of customer service, responding promptly to customer enquiries
• Support the wider team by assisting with training, deputising for the Supervisor and contributing to new system implementations when required

Skills and Experience:

• Experience using SAP and Salesforce (desirable)
• Strong organisational and time‑management skills with the ability to meet deadlines
• Proven customer service focus
• High level of accuracy and attention to detail
• Confident data management skills
• Good working knowledge of Microsoft Office (Excel, Outlook and Word)
• Strong written and verbal communication skills
• Ability to work well under pressure in a deadline‑driven environment
• Methodical, analytical and logical approach to problem‑solving
• Proactive, self‑motivated and a collaborative team player
• Understanding of ISO9001 Quality Management standards

Additional Information:

• This role does not involve direct line management responsibility
• You will work with both internal and external customers
• Applicants must have the right to work in the UK

What We Offer in Return:

Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.

Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.

Additional Perks: Benefit our holiday buy and sell scheme, eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!

Why Diversity Matters To Us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com