• Real-time detection, analysis, and mitigation of DDoS attacks across customer environments.
• Provide real-time support and incident response for customers experiencing web application and security-related attacks.
• Perform post-incident Root Cause Analysis and deliver attack reports with findings and recommendations.
• Investigate, troubleshoot, and resolve security-related issues during both attack and non attack (peacetime) periods.
• Act as a security consultant for existing and new customers, providing guidance on security best practices, configurations, and mitigation strategies.
• Collaborate with internal teams and customers to improve overall security posture and ensure effective protection against evolving threats

Qualifications
• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field. Relevant certifications such as CCNA are preferred.
• Strong understanding and hands-on experience with networking fundamentals, including TCP/IP, IPv4, DNS, HTTP/HTTPS and routing protocols such as BGP.
• In-depth knowledge of network protocols and hands-on experience with packet and network analysis tools (Example, Wireshark).
• Excellent customer service and customer-facing communication skills.
• Strong troubleshooting, analytical, diagnostic, and problem-solving abilities.
• Excellent interpersonal skills with the ability to work effectively in a collaborative team environment.
• Strong verbal and written communication skills in English, including customer interactions, technical documentation, and incident reporting.
• Quick learner with strong attention to detail, a sense of urgency, and the ability to perform effectively in high-pressure situations.
• Basic understanding of APIs, including REST and GraphQL architectures, along with familiarity with the OWASP API Security Top 10.
• Experience using API testing tools such as Postman, curl, and browser developer tools.
• Foundational understanding of Artificial Intelligence concepts, LLMs, and common AI security risks.
• Familiarity with web application security concepts, OWASP Top 10 vulnerabilities
• Knowledge of DDoS mitigation, Web Application Firewalls (WAF), CDN technologies and cloud security concepts is highly desirable.