Job Description

Overview

Quartz is a provider-sponsored health plan dedicated to improving the health and well-being of our members. Our innovative approach to healthcare focuses on collaboration, quality, and member-centered care. We are seeking an experienced Senior Scrum Master to join our team. This role is ideal for an accomplished Agile leader who is passionate about driving organizational transformation, coaching leaders and teams, and helping organizations improve how they deliver value. If you are looking to make a meaningful impact in a highly collaborative healthcare environment, Come Find Your Spark at Quartz!

The Senior Scrum Master is accountable for establishing and advancing Scrum and Lean-Agile practices as defined in the Scrum Guide while serving as a catalyst for organizational agility. This role partners Scrum Teams, Product Owners, leaders, and executives to improve team effectiveness, strengthen value delivery, and enable sustainable organizational change. Beyond supporting individual teams, the Senior Scrum Master provides coaching and guidance to leaders and stakeholders, helps shape enterprise Agile practices, and drives transformation initiatives that improve collaboration, transparency, and business outcomes across the organization.

Benefits:

• Responsible for advancing Agile and Lean practices across Quartz
• Coach leaders, managers, and teams on Agile principles, organizational change, and continuous improvement
• Opportunity to influence enterprise-level transformation initiatives and organizational strategy
• Full-time in-person, hybrid, or remote work environments available
• Starting salary range based upon skills and experience: $93,000 - $116,200 plus robust benefits package

Responsibilities

• Scrum Team Coaching
• Coaches the team members in self-management and cross functionality.
• Guides the team focusing on creating high-value increments that meet the Definition of Done.
• Causes the removal of impediments to the Scrum Team’s progress to increase effectiveness.
• Ensure that all Scrum events take place and are positive and productive.
• Leads the team focus on Sprint Goals as a mechanism for value delivery.
• Models the Scrum values of commitment, focus, openness, respect, and courage.
• Services the Organization
• Drives Agile transformation initiatives across multiple Scrum Teams, functions, or business units.
• Provides training, coaching, and mentoring to Scrum Masters, teams, leaders, and employees on Scrum and Lean-Agile practices.
• Influences leaders and stakeholders on Agile practices, organizational strategy, and approaches to improving value delivery.
• Identifies and helps address organizational barriers affecting collaboration, delivery, and Scrum Team effectiveness.
• Product Owner Coaching
• Find techniques for effective Product Goal definition and Product Backlog management.
• Guides the Scrum Team to understand the need for clear and concise Product Backlog items.
• Drives to establish empirical product planning for a complex environment.
• Facilitates stakeholder collaboration as requested or needed.

Qualifications

• Bachelor’s or Associate’s degree
• 5 + years of experience facilitating agile teams using Scrum
• Must have experience in establishing Scrum as defined by the Scrum Guide within at least one organization
• Experience improving Scrum Team effectiveness through retrospectives and other continuous improvement practices, beyond simply facilitating Scrum events.
• Experience must include working effectively with Product Owners, Developers, stakeholders, and leaders; addressing complex or difficult issues; removing impediments; and enabling teams to consistently deliver valuable, usable Increments that meet the Definition of Done.
• Required Certifications/Licences:
• At Least one year of the following:
• Professional Scrum Master (PSM).
• Professional Scrum with Kanban (PSK).
• Certified ScrumMaster (CSM), Agile Coaching (ICP-ACC).
• Professional Kanban I (PK I), or Kanban Management Professional (KMP).
• Scrum certification.
• Understanding of Kanban principles and flow metrics
• Exemplifies and promotes Agile values and principles
• Outstanding communication, facilitation, negotiation, and coaching skills
• Intermediate working knowledge of Microsoft Office applications, including but not limited to Word, Excel, and Outlook
• Proven knowledge of the application of agile at scale and proven ability to coach and lead the cultural and organizational change to make it work
• Knowledge and practical experience of agile and Lean frameworks, values, and practices including, but not limited to systems thinking, theory of constraints, flow metrics, pull systems, value delivery, psychological safety, etc.
• Demonstrated fluency in agile and lean values and principles
• Demonstrated ability to influence people at all levels of the organization
• Demonstrates openness and curiosity as a way of enabling change, rather than applying a one-size-fits-all approach

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

Quartz offers an excellent benefit and compensation package, opportunity for career advancement and a professional culture built upon the foundations of Respect, Responsibility, Relationships, and Resourcefulness. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.