Job Description

Company overview:

TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

The Senior SC Business Process Architect is as a strategic and trusted advisor to customers evaluating TraceLink's Supply Chain Agentic Business Process solutions as they navigate their agentic Supply Chain journey.

Working closely with Sales Executive, Product Management, Value Engineering, Professional Services, and customer teams, the Senior SC Business Process Architect leads discovery sessions, evaluates current end-to-end supply chain processes and systems, and designs Agentic Business Process solutions aligned with the customer's Agentic Supply Chain Operating Model and Operating System.

The role also delivers tailored demonstrations, solution presentations, technical workshops, and responses to RFPs and RFIs.

As an Senior SC Business Process Architect is focused on Supply Chain Agentic Business Processes, you are the primary technical expert and strategic advisor guiding customers through the adoption of TraceLink's OPUS Platform, OPUS Agents, Agentic Control Tower and Agentic Business Network.

Many customers pursue a Track & Trace journey at the same time. When they do, the Senior SC Business Process Architect works with the Track & Trace Sales and Architect teams, ensuring customers experience a coordinated commercial engagement across both journeys.

Key Responsibilities

Drive Adoption of Agentic Business

• Partner with the Sales Executive to manage the customer journey, acting as a trusted advisor who helps prospects identify, map, and evolve their current end-to-end supply chain processes into Agentic Business Processes.
• Own and facilitate structured discovery to understand the customer's use cases and archetype, mapping how a prospect's supply chain planning, execution, and orchestration processes will evolve.
• Become a trusted advisor for executive, business, supply chain, operations, and IT stakeholders.
• Support Customer Operational Reviews, Executive Business Reviews, commercial planning sessions and strategic account reviews to reinforce TraceLink's value story.
• Develop deep expertise in each customer's supply chain operating model, business priorities, and digital and agentic transformation initiatives.
• Translate those findings into a defensible future-state roadmap that shows the customer exactly how they move from their current-state architecture toward the Agentic Supply Chain Operating Model, reducing manual touchpoints across the supply chain.
• Introduce Track & Trace ABP to show additional value from the TraceLink platform, and support colleagues working on the Track & Trace opportunities.

Deliver Solution-Centric Demonstrations/Workshops

• Own, manage and deliver product presentations build on thorough customer discovery and focused on the prospect's use cases.
• Prepare materials for and lead interactive solutioning workshops and demonstrations. Review the customer’s supply chain architecture and process flows, and map TraceLink capabilities to specific operational and financial outcomes.
• Design and present the customer's future-state Agentic Supply Chain Operating Model, including where OPUS Agents can absorb work done manually, such as exception triage, order orchestration, or supply/demand reconciliation before it becomes a disruption.
• Position Supply Chain-related Agentic Business Processes that improve operational efficiency, resilience, and customer business outcomes.
• Position the OPUS Platform, OPUS Agents, Agentic Control Tower, and Agentic Business Network, along with additional capabilities including MINT, POET, and future Supply Chain products and services.
• Work collaboratively with Value Engineering to build executive business cases that demonstrate measurable operational and financial outcomes.

Subject Matter Expertise in Supply Chain Agentic Business Processes

• Serve as the definitive expert on TraceLink's Supply Chain Agentic Business Processes solutions , the go-to voice when a deal's technical credibility is on the line.
• Maintain deep, current knowledge of end-to-end supply chain business processes and how TraceLink's OPUS Platform and OPUS Agents are architected to transform them.
• Confidently handle complex use cases and technical inquiries across planning, execution, and orchestration processes.

Cross-Functional Feedback Loop

• Act as the connection between the field and the product organization, relaying market feedback on evolving supply chain requirements and recurring customer pain points to Product Management, the Center of Excellence, and Professional Services.
• Ensure that proposed solutions are built for the customer's long-term value, not just the immediate deal, and that patterns observed across deals actively inform the product roadmap.
• Represent customer priorities internally and advocate for customer success across the organization.
• Help identify commercial, operational, competitive, and customer health risks.

Drive the Technical Win

• Own technical accuracy at every stage of the sales process — the person other stakeholders trust to have gotten the details right.
• Provide high-quality, well-substantiated inputs for complex RFPs and RFIs, often under tight turnaround windows and with significant deal value riding on the response.
• Collaborate with the Sales Executive on closing strategies and on running the Agentic Accelerator Program to improve close rates and recurring revenues Support disciplined MEDDPICC-based opportunity qualification and accurate scoping throughout the sales cycle.

Skills & Qualifications

Experience

• 5+ years in a client-facing role combining technical presales and strategic consulting (e.g., Business Process Architecture, Solution Consulting, Implementation Services, or Supply Chain Consulting) within Enterprise SaaS, life sciences, or supply chain environments.
• Consultative & Value Selling: Demonstrated expertise in consultative and business value selling methodologies.
• Excellent verbal and written communication skills, with the ability to present both business and technical topics to individuals at all levels of an organization.
• Exceptionally strong technical troubleshooting and problem-solving skills.
• Familiarity with cloud hosting architecture.
• Demonstrated track record of sales achievement, technical competence, and customer satisfaction.
• Team player and collaborator.
• Innovative thinking to open expansion opportunities within Supply Chain ABP and Track & Trace.
• Up to 35% travel.

Preferred Experience

• Life sciences, healthcare, supply chain, ERP, or enterprise SaaS experience.
• Knowledge of supply chain planning, execution, business process transformation, operational excellence, or enterprise AI.
• Experience working in cross-functional enterprise commercial organizations and matrixed global organizations.

What Success Looks Like

Successful Agentic SC Business Process Architects serve as the trusted advisor for the customer’s agentic Supply Chain journey. They partner with the Sales Executive to translate customer supply chain transformation challenges into compelling technical solutions, lead discovery to uncover business and system requirements, and design and deliver demonstrations and proof-of-value engagements that showcase new Supply Chain Agentic Business Processes powered by the OPUS Platform and OPUS Agents. They bring deep domain and product fluency to every customer interaction, build credible technical relationships with stakeholders across supply chain, operations, and IT, and support disciplined sales processes with clear, defensible solution designs and accurate scoping. They understand the customer's business to consider expansion opportunities across both Supply Chain and Track & Trace. By combining strong technical expertise with consultative rigor, they collaborate seamlessly across sales, product, and delivery to maximize long-term customer value across both commercialization journeys while enabling predictable business results.

TraceLink Mission / Vision / Values

Mission

TraceLink empowers every business to rapidly and affordably transform its supply chain into an intelligent orchestration network powered by a breakthrough integrate-once platform.

Vision

Intelligent Business Networks for the Greater Good of Humanity.

Values

• People Are Intrinsic to Our Business
• Integrity is Everything
• Leadership to Drive Transformation
• Innovation Builds Tomorrow's Solutions Today
• Results Determine Our Success

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