Job Description

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Benefits & Highlights:

• Excellent leadership, mentoring support with ongoing training & development
• Subsidies for health and wellness benefits & weekly company lunch
• Two days volunteer leave to allow you to give back to the community
• Frenchs Forest NSW

Great Place To Work Certified 2026

Arthrex Australia and New Zealand is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity. Join us at Arthrex, where your career can truly thrive.

About the Role

Arthrex is actively seeking a Sr SAP SuccessFactors Business Systems Analyst to be responsible for facilitating process improvements engaging HR business and IT, as well as design and/or configure, analyze, implement, test, and maintain SAP SuccessFactors applications for APAC regional use. Excellent communications and analytical skills, and strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Specialized Skills

• Experience with SAP SuccessFactors Employee Central (Core), Onboarding 2.0, SAP SuccessFactors Recruiting and Recruiting Marketing (RCM/RMK) is required.
• Experience with talent acquisition AI tools is highly preferred.
• Experience with Successfactors Story Reports and other SAP reporting tools or PowerBI is preferred.
• Previous experience with SAP ECC (on-premise) HCM Organization Management and Personnel Administration (OM/PA) is preferred.
• In depth knowledge of several HR business functions required.
• Previous involvement in the deployment or optimization of an ERP and/or HRIS system is a plus.
• Experience with Learning Management (LMS) and/or Performance Management & Goals Management (PM/GM) is a plus, but not required.
• Experience with test management and automation tools is preferred.
• Excellent communication skills and customer service orientation.

Essential Duties and Responsibilities:

• Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
• Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
• Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including (where applicable):

- Access administration and user onboarding.

- Issue resolution, patching, and performance monitoring.

- Reliability, backup, disaster recovery, and business continuity.

- Monitor system logs for unusual activity and escalate or makes recommendations for resolution.

-Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.

• Support user acceptance testing and user training activities.
• Adhere to the Quality System Procedures and Change Control.
• Lead and/or participate in delivery of projects.
• Provide Application End User support.
• Respond, resolve, or escalate reported incidents.
• Under management direction, may participate as SME for audits.
• Responsible for coordinating application needs from back-end platforms through user interface.
• Ensure stability, integration, and integrity of production systems.
• Complete all QA Non-Conformance and Corrective Actions in a timely manner.
• Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
• Understand technical options, limitations, costs, and risks.
• Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

Additional Duties & Responsibilities

• Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
• Expected to gain and demonstrate knowledge of assigned Arthrex software application(s).
• Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
• Plan, create, and execute manual test cases.
• Create and maintain application, operational and instructional documentation, as necessary.
• Provide Level 2 and Level 3 on-call coverage support.
• Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
• Benchmark current and future processes against industry best practices.
• Support user acceptance testing.
• Mentor junior Analysts.
• Analyze business process potentials for streamlining and improvements in efficiencies.
• Work with IT management and Business Analysts to provide direction in large cross-functional teams.
• Lead process improvements and IT projects to achieve business goals and objectives.
• Lead collaboration with business for documentation of As-Is and To-Be Processes.
• Manage projects with cross functional teams and of global scope.
• Analyze requirements, design and develop solutions, coordinate and perform various types of testing, and implement technologies, enhancements, and incident/problem resolutions.
• Viewed as a subject matter expert in the field within the organization.

About the Requirements

• Experience with SAP SuccessFactors Employee Central (Core), Onboarding 2.0, SAP SuccessFactors Recruiting and Recruiting Marketing (RCM/RMK) is required.
• Bachelor’s degree required
• 5 + years of relevant work experience required

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.