Carlisle Companies Incorporated

Senior SAP Analyst

Carlisle Companies Incorporated  •  Carlisle, PA (Onsite)  •  10 hours ago
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Job Description

Carlisle is seeking a Senior Analyst, CX Solutions to design, implement, and support SAP Customer Experience (CX) solutions. This role requires strong expertise in SAP Sales Cloud and SAP Service Cloud, with a focus on delivering integrated customer engagement solutions that align with business objectives.

Key Responsibilities

  • Lead and support SAP Sales Cloud and SAP Service Cloud implementations and enhancements.
  • Configure and optimize SAP Sales & Service Cloud V1 solutions, including lead and opportunity management, customer data management, service ticketing, workflows, and SLA processes.
  • Gather business requirements and translate them into functional and technical solutions.
  • Design and support integrations with SAP S/4HANA, SAP ECC, SAP Integration Suite, and third-party applications.
  • Support testing, data migration, deployment, and post-go-live activities.
  • Develop process documentation, training materials, and solution designs.
  • Collaborate with business stakeholders, architects, and global delivery teams to drive continuous improvement.

Qualifications

  • Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
  • 5+ years of SAP experience, including hands-on implementation and support of SAP Sales Cloud V1 and SAP Service Cloud V1.
  • Strong understanding of CRM and customer service processes.
  • Experience with SAP Integration Suite, APIs, middleware integrations, and Agile delivery methodologies.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications

  • SAP Sales Cloud V2 and/or Service Cloud V2 experience.
  • SAP CX certifications, SAP BTP, C4C SDK/ABSL, SAP Commerce Cloud, or Fiori integration experience.
  • Manufacturing industry experience is a plus.
Carlisle Companies Incorporated

About Carlisle Companies Incorporated

Carlisle Companies Incorporated is a leading supplier of innovative building envelope products and solutions for more energy efficient buildings. Through its building products businesses – Carlisle Construction Materials (“CCM”) and Carlisle Weatherproofing Technologies (“CWT”) – and family of leading brands, Carlisle delivers innovative, labor reducing and environmentally responsible products and solutions to customers through the Carlisle Experience. Carlisle is committed to generating superior shareholder returns and maintaining a balanced capital deployment approach, including investments in our businesses, strategic acquisitions, share repurchases and continued dividend increases. Leveraging its culture of continuous improvement as embodied in the Carlisle Operating System (“COS”), Carlisle has committed to achieving net-zero greenhouse gas emissions by 2050. Carlisle is headquartered in Scottsdale, Arizona with more than 96 locations worldwide.

Industry
Construction & Skilled Trades
Company Size
1,001-5,000 employees
Headquarters
Scottsdale, AZ
Year Founded
Unknown
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