Job Description

We are seeking a highly skilled and experienced Senior Salesforce Developer with a minimum of 5 years of hands-on experience in Salesforce development and L2/L3 application support, including incident management, troubleshooting, root cause analysis, defect resolution, and production issue handling.

The candidate should be comfortable working in a shift-based support model, including 16/5 or 8/5 coverage, based on business and customer requirements.
The ideal candidate will have strong expertise across Sales Cloud, Service Cloud, Experience Cloud (Community Cloud), and Salesforce platform development. Experience with Salesforce Agentforce is a strong advantage.

The candidate should possess excellent communication and client-facing skills, with the ability to translate business requirements into scalable Salesforce solutions. Strong experience in system integrations is mandatory, while data migration experience is desirable.

Key Responsibilities

• Design, develop, customize, and implement Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
• Develop and maintain custom applications using Apex, Lightning Web Components (LWC), Visualforce, Flows, and Salesforce APIs.
• Gather and analyze business requirements, providing scalable and efficient technical solutions.
• Collaborate with business stakeholders, architects, administrators, and cross-functional teams.
• Participate in client discussions, solution workshops, estimations, and technical design reviews.
• Design and implement Salesforce integrations with external systems using REST/SOAP APIs, middleware, and integration platforms.
• Develop reusable components, technical documentation, and deployment strategies.
• Support system enhancements, bug fixes, performance optimization, and release management activities.
• Ensure adherence to Salesforce best practices, security standards, and coding guidelines.
• Stay updated with Salesforce platform releases and emerging technologies, including Agentforce and AI capabilities.
• Provide L2/L3 application support for Salesforce production and non-production environments.
• Monitor and respond to Salesforce incidents, service requests, alerts, and production issues within defined SLA and operational targets
• Perform initial triage, impact assessment, troubleshooting, and resolution of Salesforce application issues.
• Analyze application logs, Apex errors, integration failures, data issues, automation failures, and performance-related problems.
• Resolve L1/L2 incidents independently where possible and escalate complex issues to L3/engineering teams with appropriate technical analysis and supporting information.
• Perform root cause analysis (RCA) for recurring or high-impact production incidents and recommend permanent corrective actions.
• Coordinate with Salesforce Administrators, Developers, QA, Integration teams, Infrastructure teams, and business stakeholders for incident resolution.
• Support production deployments, post-deployment validation, and rollback activities where required.
• Maintain incident, problem, and knowledge-management documentation.
  Identify recurring issues and recommend opportunities for automation, process improvement, and reduction of support tickets
• Participate in major incident management and provide timely status updates to stakeholders.
• Willingness to work in a shift-based production support environment aligned with customer/business operational requirements.
• Flexibility to work in rotational shifts, including early/late shifts, based on project and customer requirements.

Required Skills & Experience

• Minimum 5+ years of Salesforce development and L2/L3 Support Experience
• Strong hands-on experience with: Sales Cloud Service Cloud Experience Cloud (Community Cloud)
• Expertise in: Apex Lightning Web Components (LWC) Lightning Aura Components Visualforce Salesforce Flows and Process Automation SOQL/SOSL Salesforce Security Model
• Strong experience with Salesforce integrations using REST, SOAP APIs, Platform Events, and middleware platforms.
• Experience with Salesforce deployment and release management tools (Git, Copado, Gearset, DevOps Center, etc.).
• Strong understanding of Salesforce data model and platform capabilities.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Proven experience handling client interactions, requirement gathering, and stakeholder management.

Good to Have

• Experience with Salesforce Agentforce and AI-powered Salesforce capabilities.
• Experience in Salesforce Data Migration using Data Loader, ETL tools, or migration frameworks.
• Experience with Marketing Cloud or other Salesforce ecosystem products.
• Salesforce certifications such as: Salesforce Platform Developer I/II Salesforce Administrator Sales Cloud Consultant Service Cloud Consultant Agentforce-related certifications (if applicable)

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong customer-centric mindset and consultative approach.

Success Factors

• Strong technical expertise across multiple Salesforce clouds.
• Excellent client management and stakeholder communication skills.
• Ability to design scalable integration solutions.
• Proactive attitude towards learning emerging Salesforce technologies, including Agentforce and AI capabilities.