Job Description

Are you ready to make an impact?

West Monroe is seeking a Senior Salesforce Developer to join our Technology & Experience practice in Costa Rica. This is a fully remote position where you will design, develop, and implement innovative Salesforce solutions that help clients modernize customer engagement and business operations. As a technical leader on project workstreams, you will collaborate with architects, consultants, and client stakeholders to deliver scalable solutions across the Salesforce platform, including emerging AI capabilities such as Agentforce. You will mentor team members, contribute to technical best practices, and help clients maximize the value of their Salesforce investments.

What You Will Do

• Design, develop, test, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, Visualforce, and Salesforce APIs.
• Lead technical workstreams and deliverables on client engagements, ensuring solutions meet business requirements, quality standards, and project timelines.
• Collaborate with functional consultants, solution architects, and client stakeholders to translate business requirements into scalable technical solutions.
• Develop integrations between Salesforce and third-party applications using REST, SOAP, Platform Events, and middleware technologies.
• Configure, extend, and support Salesforce Agentforce capabilities, helping clients implement AI-powered agents and conversational experiences that improve productivity and customer engagement.
• Collaborate with solution architects to evaluate opportunities for Agentforce, Einstein AI, and Salesforce automation features as part of broader digital transformation initiatives.
• Perform code reviews, troubleshoot complex technical issues, and promote Salesforce development best practices.
• Ensure solution quality through unit testing, documentation, and adherence to Salesforce development standards.
• Forecast technical risks, communicate issues proactively, and recommend practical solutions.
• Mentor junior developers and share technical expertise across project teams.
• Support business development activities through technical solutioning, effort estimation, and proposal contributions.
• Contribute reusable assets, accelerators, and development standards that strengthen the Salesforce practice.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

What You Will Bring

• 5+ years of hands-on Salesforce development experience, including Apex, Lightning Web Components (LWC), Flows, SOQL, and Salesforce APIs.
• Experience delivering Salesforce implementations within a consulting or professional services environment.
• Strong understanding of Salesforce platform architecture, security model, data model, integration patterns, and development best practices.
• Experience developing integrations using REST/SOAP APIs and modern integration frameworks.
• Exposure to Salesforce Agentforce, Einstein AI, or other Salesforce AI capabilities, with an interest in building AI-enabled business solutions.
• Experience configuring or extending Agentforce, prompt templates, AI actions, or related Salesforce automation capabilities is preferred.
• Ability to independently manage technical workstreams while ensuring high-quality client deliverables.
• Experience performing code reviews, debugging complex issues, and implementing Salesforce development best practices.
• Strong analytical, problem-solving, and communication skills with the ability to collaborate effectively across technical and business teams.
• Salesforce Platform Developer I certification required; Platform Developer II and additional Salesforce certifications are preferred.
• Experience with Financial Services Cloud, Sales Cloud, Service Cloud, Experience Cloud, or other Salesforce industry solutions is a plus.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Authorization to work permanently in Costa Rica without employer sponsorship.
• Proficiency in English, verbal and written communication
• This is a fully remote role

Other consultancies talk at you.

At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer 

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.

Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to recruiting@westmonroe.com.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.