Job Description

We offer:

Responsibilities:

• Take ownership of Salesforce support items, providing second-level and advanced support for issues involving automation, integration with SAP and other systems, validation, configuration, and custom coding (APEX, Lightning Web Components).
• Act as a technical mentor for other members of the team, supporting onboarding and continuous skills development for junior colleagues.
• Collaborate with international business and IT partners, architects, and global team members to define and deliver scalable, sustainable Salesforce solutions.
• Perform root cause analysis, identify trends, and implement process optimizations or technical improvements for recurring issues.
• Help design and maintain robust data models and oversee process documentation within the Salesforce landscape.
• Stay up-to-date with new Salesforce features and industry best practices, advocating for improvements to our global technology stack.

Tasks and Qualifications:

Responsibilities:

• Take ownership of Salesforce support items, providing second-level and advanced support for issues involving automation, integration with SAP and other systems, validation, configuration, and custom coding (APEX, Lightning Web Components).
• Act as a technical mentor for other members of the team, supporting onboarding and continuous skills development for junior colleagues.
• Collaborate with international business and IT partners, architects, and global team members to define and deliver scalable, sustainable Salesforce solutions.
• Perform root cause analysis, identify trends, and implement process optimizations or technical improvements for recurring issues.
• Help design and maintain robust data models and oversee process documentation within the Salesforce landscape.
• Stay up-to-date with new Salesforce features and industry best practices, advocating for improvements to our global technology stack.

Requirements:

• University degree in Computer Science, Business Informatics, Information Systems, Digital Media, or comparable field.
• Salesforce Administrator certification required; advanced certifications (e.g., Platform Developer, Architect) highly preferred.
• Minimum 3 years of experience supporting and developing in Salesforce, with proven skills in automation, validation, configuration, integration, and hands-on coding (APEX, Lightning Components).
• Strong mentoring, interpersonal, and communication abilities; experience in a multinational team is a plus.
• Excellent problem-solving and analytical skills, with a strong customer service mindset.
• Fluent in English (spoken and written).
• Familiarity with IT Service Management (ITIL) and agile project methods (Scrum) is beneficial.

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