Job Description

About the role:
Blackbaud unleashes the potential of the people and organizations who change the world, andwe’regrowing our team. As the leading software exclusively dedicated to powering social and corporate impact,expandwhat is possible across the nonprofit and education sectors, at companies committed to social responsibility,and forindividual change makers.

We are looking for a high-performing Senior Salesforce Business Analystto support the Lead to Contract Portfolio Owner. As part of the Blackbaud ITRevenue Enablementteam, this Analystis required toanalyze,transformandultimately resolvethe business problems to further enable the various parts of Blackbaud to function efficiently and the company to meet their goals.

Whatyou’llbe doing

• Develop,designand communicate existing processes.  Incorporate business,systemand data flows.  Include key metrics that support both areas of efficiency and inefficiency

• Design and document scalable solutions using Salesforce Sales Cloud and CPQ, including custom objects, flows, validation rules, and automation.

• Collaborate with developers and architects to define technical requirements and ensure alignment with business goals.

• Create andmaintaindetailed process maps, data flow diagrams, and technical documentation to support system enhancements and integrations

• Lead requirements gathering sessions and translate business needs into detailed user stories and acceptance criteria

• Conduct impact analysis for proposed changes and ensure data integrity across systems.

• Participate in solution design reviews andprovidetechnical guidance to ensure best practices are followed.

• Support UAT, deployment planning, and post-implementation validation.

• Stay current with Salesforce releases, platform capabilities, and industry trends; proactively recommend improvements.

• Contribute to the Salesforce roadmap and long-term platform strategy in collaboration with the Portfolio Owner

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Whatwe’llwant you tohave

• 5+ years of experience as a Salesforce Business Analyst with hands-on involvement in technical solutioning and platform configuration.

• Deep understanding of Salesforce Sales Cloud and CPQ(AgentforceRevenue Managementa plus), including declarative tools (Flows, Process Builder, Validation Rules) and data model design.

• Strong understanding or experience with process definition methodologies

• Highlyproficiencywith Microsoft Visio and/or other modeling tools, as well as Azure Dev Ops (ADO)

• History and knowledge of data analysis to support proposed process definition,monitoradherence, and communicate performance results

• Salesforce certifications such as Business Analyst Certification, Certified Administrator, Certified Advanced Administrator, or Certified Sales/Service Cloud Consultant preferred.

• A history of progressive responsibilities in the administration of information systems

• Knowledge of Agile and Scrum methodologies, a plus if related to its application in the Scaled Agile Framework (SAFe).

• Six Sigma Green Belt Certification preferred

• Able to work flexible hours as required by business priorities

• Ability to deliver work which meets allminimumstandards of quality,securityand operability.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.