Job Description

Responsibilities

• Conduct meetings with stakeholders, effectively communicating ideas in a concise and intuitive manner
• Foster successful collaboration with internal and external partners, including IT, business stakeholders, and peers
• Act as a functional expert to facilitate discovery and requirements gathering sessions
• Support questions and requests from the business related to a specific Epic/business area/system
• Develop strong relationships across the organization, acting as a subject matter expert and trusted advisor for Salesforce processes
• Collaborate with Salesforce developers for preview testing and review of results
• Create functional design documentation and provide advice on application solutions
• Estimate project timeframes, create project plans, and set delivery milestones
• Drive business analysis considering stakeholder needs and existing platform capabilities
• Perform requirement gathering, work with stakeholders, and scope Salesforce project timelines.
• Create user stories with clear Acceptance Criteria in Jira
• Hands-on involvement in UAT testing and supporting business queries
• Lead meetings and articulate ideas concisely and intuitively
• Foster successful collaboration with internal and external partners across IT, business stakeholders, and peers
• Collaborate with business teams to gather, refine, and transform requirements into actionable stories
• Work with senior technical staff to finalize technical designs and solutions
• Participate in sprint meetings, aiding in planning, refinement, and estimation of stories
• Understand dependencies with other teams/external applications and take actions to mitigate them within timelines
• Proactively observe, analyze, and plan support for Salesforce releases throughout the year
• Create flawless documentation visualizing end-to-end business requirements and their fit into the current system
• Add/update knowledge base to document the approach for recurring activities
• Help maintain technical documentation by working alongside team members and keeping it updated

Skills

• Experience with Service Cloud, Finance Cloud, Experience Cloud
• Experience with Data Cloud, Voice Cloud, Digital Engagement, and Omnichannel
• Experience on VF pages / Aura / LWC
• Experience in JavaScript and Salesforce Lightning Design Library (SLDS)
• Experience working with various Salesforce offerings (Experience with CPQ is a plus)
• Experience with inbound and outbound integration with other 3rd party applications and services

Qualifications

• A techie with 6 to 10+ years of relevant industry experience, primarily on the Salesforce platform
• Certifications: Salesforce Administrator / Salesforce Business Analyst (Good to have)
• Experience seeing projects through the full life cycle
• Comfortable using JIRA, working with Agile, and other product management tools
• Comfortable working flexible hours
• Proficient in reading, writing, and speaking English
• Technical aptitude and interest in software product design, data/information architecture, and project development
• Bachelor's or Equivalent Degree