Job Description

Senior Salesforce Administrator

Department: Technology

Employment Type: Permanent - Full Time

Location: UK - London

Description

The Senior Salesforce Administrator is a key member of the BRM Salesforce Platform Engineering function, responsible for the day-to-day administration, configuration, controlled change and operational health of CFC’s Broker Relationship Management platform.

Working closely with the BRM Technical Lead, Product Owner, AppOps, Architecture, Data and delivery partners, the role translates approved business requirements into secure, scalable and supportable Salesforce solutions. The role provides senior hands-on capability across Financial Services Cloud, platform automation, access governance, environment management, release delivery and complex technical investigation.

This role supports CFC’s transition to an internally owned operating model by reducing reliance on external suppliers, strengthening platform knowledge and ensuring that BRM changes are traceable, tested, documented and delivered through governed engineering and release processes.

About the role

You’ll take ownership of the day-to-day administration, configuration and continuous improvement of the Salesforce BRM platform, helping ensure it remains secure, scalable and effective as the business evolves.

Key responsibilities will include:

• Delivering Salesforce enhancements and fixes from initial design through to testing, deployment and post-release support.
• Managing Salesforce environments, sandboxes, security and user access across development, QA, UAT and production.
• Troubleshooting complex platform issues across automation, configuration, permissions and integrations.
• Partnering with Product, business and QA teams to refine requirements and successfully deliver change.
• Contributing to technical design decisions across data, automation, security and platform scalability.
• Maintaining clear technical documentation and championing reusable, configuration-first solutions.

About you

You’ll bring strong hands-on Salesforce experience gained within a complex production environment, with the ability to translate business requirements into secure, scalable and maintainable solutions.

We’re looking for someone with:

• Strong Salesforce administration and configuration experience, including security, permissions, access and declarative automation.
• Hands-on experience building and troubleshooting Salesforce Flow, validation rules and other platform automation.
• Experience managing Salesforce environments, sandboxes, releases and deployments across development, testing and production.
• Strong troubleshooting skills across configuration, data, automation, permissions and integrations.
• An understanding of source control, CI/CD and deployment tooling. Experience with Azure DevOps and Gearset would be beneficial.
• Knowledge of Financial Services Cloud is highly desirable, with experience in insurance, financial services or another regulated environment advantageous.
• Salesforce Administrator certification, or a willingness to achieve this within an agreed timeframe.

Core Values

Love what you do:

We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything:

We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good:

Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.