Arrow Global Group

Senior Salesforce Administrator

Arrow Global Group  •  Manchester, GB (Onsite)  •  12 hours ago
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Job Description

Senior Salesforce Administrator

Department: IT & Change

Employment Type: Permanent - Full Time

Location: Manchester, UK

The Senior Salesforce Administrator is responsible for the enhancement, maintenance, and support of Arrow Global's Salesforce environments across Group central functions. The role works closely with and supports the Salesforce Product Owner, contributes Business Analysis capability across change initiatives, and plays a key role in stakeholder management, SDLC governance, release management, and technical documentation.

About the role

  • Act as the senior subject-matter expert for Salesforce administration across Group central functions.
  • Configure and optimise Salesforce solutions, including objects, flows, validation rules, page layouts, record types, and dashboards.
  • Manage Salesforce security, including roles, profiles, permission sets, and data access controls.
  • Support and maintain integrations between Salesforce and enterprise platforms such as Anaplan and other third-party systems.
  • Troubleshoot and resolve complex Salesforce issues, providing expert support and guidance to users.
  • Build strong relationships with stakeholders across Finance, Risk, Audit, Compliance, and Operations to understand business needs and drive improvements.
  • Partner with the Salesforce Product Owner to shape requirements, prioritise enhancements, and refine the product backlog.
  • Facilitate requirements workshops and translate business needs into clear user stories, functional specifications, and process improvements.
  • Own the end-to-end Salesforce release management process, including sandbox strategy, deployments, and change control governance.
  • Coordinate releases across development, testing, and production environments, ensuring minimal business disruption.
  • Develop and execute testing activities, including functional, regression, and integration testing, ensuring solutions meet quality standards.
  • Champion Salesforce best practice, data quality, governance standards, and continuous improvement across the organisation.

About you

  • Strong Salesforce Administration experience within a complex or enterprise environment.
  • Expertise in Salesforce declarative configuration, including Flows, reporting, dashboards, page layouts, validation rules, and data management.
  • Strong stakeholder management skills, with the ability to engage senior business stakeholders and translate requirements into effective solutions.
  • Business analysis experience, including requirements gathering, workshop facilitation, process mapping, and user story creation.
  • Solid understanding of the Software Development Lifecycle (SDLC), including requirements, design, testing, release, and change management.
  • Experience managing Salesforce releases, including sandbox strategy, deployment coordination, and change control processes.
  • Strong problem-solving and troubleshooting skills in complex, multi-stakeholder environments.
  • Experience producing high-quality functional and technical documentation, including specifications, process maps, test plans, and release documentation.
  • Experience supporting testing activities, including functional, regression, integration, and user acceptance testing.
  • Salesforce Administrator certification (ADM-201) or equivalent practical expertise; additional Salesforce certifications are advantageous.
  • Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
  • Proactive, adaptable, and committed to continuous improvement, with the ability to manage multiple priorities independently.
Arrow Global Group

About Arrow Global Group

Arrow is a leading European vertically integrated alternative asset manager specialising in private credit and real estate.

Arrow was founded in 2005 by Zach Lewy, CEO, CIO, with the ambition of creating Europe’s leading private credit and real estate investment platform. Today, we deliver best-in-class risk-adjusted returns for global investors across real estate, direct lending, and opportunistic credit. Arrow’s hallmark is to invest opportunistically, moving between European geographies, asset classes and positions in the capital stack as we evaluate evolving risk/return dynamics. To execute this strategy, Arrow has developed its geographic and asset-class expertise in its target markets.

We own critical parts of the European infrastructure which gives us a practical advantage when operating in fragmented European markets. Our best-in-class asset management and servicing platforms generate differentiated opportunities through a disciplined investing, underwriting insight and proprietary dealflow. This vertically integrated advantage allows us to create sustainable value through market cycles.

Arrow’s local advantage is underpinned by 4,400 talented professionals who are deeply connected to our local markets. We have brought together leading practitioners, both locally and centrally, in the European credit and real estate, and our diverse workforce means we build meaningful connections in these markets through our investments.

Our teams are experts in their chosen fields, and our specialist teams cover areas such as development finance, non-performing loans, single name bankruptcy, corporate restructuring, bridge and agricultural lending, and small business loans. Our local advantage also extends to our unrivalled origination network, forensic underwriting, and portfolio management.

With the added benefit of key European regulatory licences, we service approximately €112 billion of AUM.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
2005
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