Job Description

Accountabilities:

The Senior Sales Specialist will be responsible for managing customer conversations, driving conversions, and delivering exceptional support throughout the customer journey. This role requires strong communication skills, a consultative approach, and the ability to continuously improve sales and service processes.

• Engage with prospective students through phone, email, and live chat to understand their goals and recommend appropriate solutions.
• Convert qualified warm leads into customers by providing personalized guidance and demonstrating the value of available services.
• Deliver exceptional customer support to existing students through multiple communication channels.
• Maintain accurate customer records, acquisition data, and relevant documentation.
• Develop and implement strategies to improve sales performance, customer satisfaction, and operational efficiency.
• Support internal teams with troubleshooting across online systems and platforms.
• Manage and analyze basic data using spreadsheets and reporting tools to support decision-making.
• Handle confidential customer information and documents with professionalism and discretion.

Requirements:

The ideal candidate is an experienced sales professional with a customer-focused mindset, strong communication abilities, and the ability to work independently in a remote environment. This role requires adaptability, technology proficiency, and a passion for improving customer experiences.

• Minimum of 5 years of sales experience.
• Strong consultative sales skills with the ability to understand customer needs and provide tailored solutions.
• Excellent verbal and written communication skills.
• Comfortable using technology and learning new digital tools and platforms.
• Ability to conduct online research and gather relevant information efficiently.
• Self-directed learner with the ability to test, refine, and improve sales and customer service processes.
• Proficiency with Microsoft Excel, PowerPoint, and spreadsheet-based data management.
• Strong organizational skills and attention to detail.
• Bilingual proficiency in English and French is considered an asset.
• Availability to occasionally work evening and weekend schedules is preferred.

Benefits:

• Fully remote work opportunity from anywhere in Canada.
• Competitive base salary plus commission, with estimated minimum compensation ranging from $70,000 to $100,000+ annually.
• Comprehensive health, dental, and disability insurance benefits for full-time team members and eligible spouses.
• Generous self-directed vacation policy.
• Annual professional development fund of $1,000 for full-time employees.
• Team events and opportunities to connect with colleagues.
• Career growth opportunities, independent project ownership, and advancement potential.
• Opportunity to make a meaningful difference in the lives of students pursuing their future careers.
• Recognition as a top employer through workplace ranking programs.