Job Description

Sales operation

• Ensure all 3rd party material items are recorded in share folder
• Sales order processing in Salesforce, ensure data entry accuracy
• Preparation of sales contract documents
• Maintain shared folder to record all sales related documents
• Coordinate with logistics on deliveries to ensure delivery deadlines can be met

Service operation:

• Daily service order processing in CRM, Mobile X, ensure data entry accuracy
• Ensure PM order list is well prepared weekly.
• Ensure service quotations and contracts were well managed.
• Maintain new installation ibase in system.
• Maintain NPS survey sending in/out ontime.
• Maintain Utilization monthly report for service engineer.
• Ensure all 3rd party material items are recorded in share folder
• Coordinate with logistics on deliveries to ensure delivery deadlines can be met

3.CRM, Salesforce, Mobile X Training (Ordering process in CRM, Salesforce system)

• Sales training/refresher course conducted to the sales rep
• CRM and Mobile X training/refresher course conducted to the engineer
• Explore new features in CRM, Salesforce and inform the team
• 1st level key user for CRM, Salesforce
• Work closely with Marketing Executive on the CRM, Salesforce hygiene to improve data hygiene

Demo and Inventory Management

• Ensure all local demo loans are updated in system.
• Ensure all spare part inventory are well tracked with 3PLs.
• Ensure all tools inventory is calibrated on time.
• Monitoring and ensuring low demo inventory to reduce working capital.

5.Purchasing, return, recall and write-off:

• Work well with logistics team to manage new tools buying process, calibration process, loan process.
• Work well with quality control, sales, service team to assist recall project for product, spare parts.
• Work well with logistics to return the defective goods, exchange items to avoid extras fine from factory.
• Work well with finance team in write-off process.

6.Tender assistant

• Tender submission – E-bidding of Zeiss and third party
• Upload all tender submission, verify specification, and contract sales document in shared folder

7. Mentor and training across team member

8. Project support as requested by manager

Education / Professional Certification

Diploma or Degree in Business Administration, Foreign Trade or any related fields

Experience

- 5-7 years of experience in sales administration or business operations environment in medical de-vice industry, preferably with ophthalmic products

- SAP CRM, Sales Force experience preferred

3. Knowledge / Skills / Other characteristics

• Excellent interpersonal and communication skills
• Excellent organizational skills
• Multi-tasker and able to work under tight timelines
• Meticulous and detail oriented
• High proficiency level in computer skills in MS office (Outlook, Word, Excel, Powerpoint)
• Pleasant personality and proactive mindset
• Good command of spoken & written English

Your ZEISS Recruiting Team:

Doan Le Thuy Duong