Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The North America Senior Sales & Operations Planning Manager is responsible for leading and orchestrating the end-to-end Sales & Operations Planning (S&OP) process across North America. This role ensures alignment between commercial, product, and supply chain functions to deliver a unified, feasible, and financially aligned plan. The role owns the monthly S&OP cycle spanning: Product Management Review, Demand Planning, Supply Planning and Executive S&OP Review. The objective is to balance demand and supply while optimizing service levels, inventory, cost, and revenue performance. The Senior S&OP Manager acts as the primary integrator across functions, driving decision-making, transparency, and accountability.
•Own and continuously improve the end-to-end NAM S&OP process, calendar, and governance.
•Ensure structured, timely execution of all S&OP stages with clear deliverables and decision points.
•Facilitate cross-functional alignment and resolve conflicts between demand, supply, and financial objectives.
•Partner with Product Management to integrate product lifecycle plans (launches, phase-ins/outs, promotions).
•Ensure new product introductions (NPIs) and portfolio changes are reflected accurately in demand and supply plans.
•Identify risks and opportunities associated with portfolio changes.
•Lead the demand review process, ensuring a consensus forecast that reflects market intelligence and commercial inputs.
•Challenge assumptions and bias in forecasts using data, analytics, and historical trends.
•Drive forecast accuracy improvements and bias reduction initiatives.
•Collaborate with supply chain, manufacturing, and procurement teams to develop a feasible supply plan.
•Ensure alignment between supply capabilities and demand requirements.
•Identify constraints, risks, and mitigation plans (capacity, materials, logistics).
•Prepare and present consolidated S&OP outputs to executive leadership.
•Highlight key gaps, risks, and decisions required (e.g., trade-offs between service, cost, and inventory).
•Enable fact-based decision-making through clear scenarios and recommendations.
•Define, track, and report key S&OP metrics (forecast accuracy, service level, inventory, OTIF, plan adherence).
•Drive accountability across functions for performance outcomes.
•Lead root cause analysis and corrective action planning.
•Identify and implement improvements in S&OP processes, tools, and data quality.
•Support digital transformation initiatives (e.g., advanced planning systems, analytics tools).
•Promote standardization and best practices across the region.
•Ability to connect operational plans with financial and strategic objectives.
•Strong analytical skills with the ability to interpret complex data and generate insights.
•Scenario planning and trade-off analysis expertise.
•Strong facilitation and leadership skills without direct authority.
•Ability to influence and align senior stakeholders across functions.
•Conflict resolution and decision-making capability.
•Deep understanding of S&OP/IBP best practices and frameworks.
•Ability to design, implement, and improve structured business processes.
Focus on discipline, consistency, and continuous improvement
•Bachelor’s degree in Supply Chain, Business, Engineering, Finance, or related field (MBA or advanced degree preferred).
•10–15+ years experience in Supply chain, Demand Planning, Supply Planning, or S&OP/IBP roles.
•Proven experience leading or managing an S&OP or Integrated Business Planning (IBP) process.
•Strong background in cross-functional leadership within a complex, highly operational organization demanding best in class results for its customers.
•Thrives & deliver robust S&OP processes within a highly project-oriented business
•Experience in North America markets and understanding of regional supply chain dynamics.
•Demonstrated success in stakeholder management at senior leadership levels.
•Experience with planning systems (e.g., SAP IBP, Kinaxis, Oracle, Anaplan, Adaptive Planning) preferred.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam AdvisoryIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- Wedo not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever[dot]coIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
We're a QSR experience ecosystems partner.
For over 60 years, we’ve helped the world’s biggest and most loved QSR brands simplify the complexity of a connected restaurant ecosystem and deliver millions of seamless customer experiences—every day.
From drive-thru to in-restaurant, we deliver tailored solutions and end-to-end services that help QSR brands reduce operational pressure and run more efficiently. By creating connected restaurant ecosystems powered by tailored technology, we enable brands to deliver seamless experiences for their customers at every touchpoint.
With us as their partner, QSR brands can stay focused on what they do best—serving customers, delivering value, and growing their business.
Our global scale
With operations in over 50 global markets, 9 offices worldwide, and our headquarters in Sydney, Australia, we bring both global reach and local expertise.
We combine the values of a family-owned business with the innovative spirit of a tech start-up. Driven by our purpose to enable millions of seamless customer experiences around the world every day, we’re on a mission to get there, build connections, empower partnerships, and continuously evolve.
Innovation at our core
With a track record of delivering impactful results—including the largest hardware deployment in QSR history—we are also proud to be a 3x Australia Good Design Award winner and a trusted partner to some of the world’s most iconic QSR brands.
We’re not just about tech. We’re also about people.
At Coates, our Crew is at the heart of everything we do. We’re always evolving to support what matters most—from flexible work and bonus programs to learning opportunities and wellness initiatives like Thrive. With days to recharge and give back, we’re focused on creating an environment where our Crew can thrive—personally and professionally.
