Job Description

Senior Sales & Operations Consultant
Location: Cape Town (CPT)
Salary: R25,000 CTC

An established services business is seeking a Senior Sales & Operations Consultant to manage client bookings from quotation through to successful service delivery. This role requires a highly organised individual who can balance client-facing responsibilities with operational coordination, ensuring accuracy, service excellence, and smooth execution of complex bookings.

Key Responsibilities

• Manage end-to-end bookings, ensuring all services are accurately captured and executed

• Handle telephonic and email booking requests with speed and precision

• Prepare and issue quotes within agreed turnaround times

• Maintain accurate records of all client communication and bookings

• Coordinate with operational teams, drivers, and guides to ensure seamless delivery

• Prepare detailed operational documents with clear instructions for service delivery

• Ensure pre-payments are received where applicable

• Manage changes to bookings and communicate updates to relevant teams

• Participate in a rotating standby roster, including after-hours, weekends, and public holidays

Minimum Requirements

• 5–10 years consulting experience within the tourism, transport, or service industry

• Strong verbal and written communication skills in English

• High level of computer literacy

• Professional telephonic and written communication skills

• Valid Code B driver's licence

• Own reliable transport

Advantageous

• Tertiary qualification in Tourism, Operations, or a related field

• Sales and client service experience

• Guiding or on-the-ground operational experience

Key Skills & Attributes

• Excellent organisational and time-management skills

• Strong attention to detail

• Ability to multitask and work accurately under pressure

• Client-focused mindset

• Strong problem-solving ability

• Confident interpersonal and coordination skills