Job Description

About IHG Hotels & Resorts

IHG Hotels & Resorts is one of the world's leading hotel companies, with over 6,000 hotels across more than 100 countries. Our family of brands includes InterContinental®, Kimpton®, Hotel Indigo®, voco®, Crowne Plaza®, Holiday Inn®, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites®, avid hotels®, and several others.

At Holiday Inn Express®, we're all about travel that's simple, smart, and refreshingly uncomplicated We help guests feel more than ready by delivering reliable service, comfortable stays, and the essentials that matter most.

At IHG, we believe in True Hospitality for Good—creating a culture where colleagues are empowered to grow, guests feel genuinely cared for, and our communities benefit from responsible business practices.

About the Role

As the Senior Manager, you will provide strategic leadership and operational excellence for your department while driving business performance, developing high-performing teams, and ensuring exceptional guest experiences. You will work closely with hotel leadership to achieve financial goals, maintain IHG brand standards, and foster a culture of continuous improvement.

Your Day-to-Day

Financial Returns

• Develop and execute departmental business plans aligned with hotel objectives.
• Manage departmental budgets, forecasts, and financial performance.
• Monitor productivity, expenses, and revenue opportunities.
• Identify initiatives to improve profitability and operational efficiency.
• Support the achievement of hotel financial and commercial targets.

People

• Lead, coach, mentor, and develop managers and colleagues.
• Drive colleague engagement, recognition, and retention initiatives.
• Support recruitment, onboarding, training, and succession planning.
• Conduct regular performance reviews and development discussions.
• Foster a culture that reflects IHG's Winning Ways and values.

Guest Experience

• Deliver exceptional guest experiences consistent with IHG Brand Standards.
• Resolve guest concerns promptly and professionally.
• Build strong relationships with key clients, owners, and business partners.
• Collaborate across departments to ensure seamless hotel operations.
• Drive guest satisfaction and continuous service improvement.

Responsible Business

• Ensure compliance with IHG policies, brand standards, and statutory requirements.
• Promote health, safety, security, and sustainability initiatives.
• Support internal and external audits.
• Protect hotel assets and confidential information.
• Perform additional duties as assigned by hotel leadership.

What We Need From You

Education

• Bachelor's Degree in Hospitality Management, Business Administration, Human Resources, Finance, Marketing, or a related field.
• MBA or Postgraduate qualification is preferred.

Experience

• Minimum 8–10 years of relevant professional experience.
• At least 3–5 years in a leadership role.
• Experience in hospitality, hotels, or service industries is preferred.
• Prior experience with IHG Hotels & Resorts or another international hotel brand is an advantage.

Skills

• Strong leadership and people management.
• Commercial and financial acumen.
• Strategic planning and execution.
• Excellent communication and stakeholder management.
• Analytical thinking and problem-solving.
• Proficiency in Microsoft Office and hotel management systems.

IHG Winning Ways

We are looking for leaders who demonstrate IHG's Winning Ways by:

• Do the Right Thing – Act with integrity, respect, and accountability.
• Show We Care – Put people at the heart of everything we do.
• Aim Higher – Continuously improve and strive for excellence.
• Celebrate Difference – Value diversity and create an inclusive workplace.
• Work Better Together – Collaborate to achieve outstanding results.

What We Offer

✔️ 5-day work week
✔️ On-duty meals
✔️ Medical insurance & ESIC (as applicable)
✔️ Learning & development opportunities
✔️ Employee stay and F&B Discounts across IHG hotels
✔️ Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC

Equal Opportunity Employer

At IHG Hotels & Resorts, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment where everyone is welcomed, respected, and given equal opportunities regardless of race, religion, gender, age, disability, sexual orientation, gender identity, marital status, veteran status, or any other protected characteristic.

Join us and become part of a global team that's dedicated to delivering True Hospitality for Good—creating memorable guest experiences while building rewarding careers.