Job Description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We invite you to join our dynamic sales team as a **Senior Sales Manager - CIS** based in Phu Quoc, Vietnam. In this pivotal role, you will be responsible for driving revenue growth and expanding our market presence across the Commonwealth of Independent States region. Reporting to the Director of Sales, you will oversee the performance and development of CIS market accounts by analyzing market trends, identifying new business opportunities, and implementing strategic sales initiatives. This position requires a commercially driven, relationship-focused professional who can build and maintain strong partnerships with key corporate, leisure, and wholesale accounts while upholding our commitment to excellence and customer satisfaction.

**Financial & Strategic Planning:**

• Assist in preparing yearly revenue and expense budgets for the CIS market segment
• Actively contribute to achieving and surpassing departmental revenue targets
• Monitor account profitability and implement strategies to maximize revenue generation
• Analyze market performance metrics and provide actionable insights to leadership

**Account Management & Business Development:**

• Identify, pursue, and secure new business opportunities within the CIS market
• Build and maintain long-term relationships with key corporate, leisure, wholesale, and travel trade accounts
• Conduct regular sales calls, site inspections, and business development meetings with existing and prospective clients
• Negotiate contracts and develop customized proposals tailored to client needs
• Track conversion ratios and follow up on lost business opportunities with strategic action plans

**Market Analysis & Trend Identification:**

• Monitor and analyze CIS market trends, competitive landscape, and emerging opportunities
• Share market intelligence with the sales team to inform collective strategy and decision-making
• Develop and implement targeted sales strategies based on market research and regional insights
• Plan and arrange business trips to expand brand awareness in key source markets
• Attend international trade shows and roadshows to build and strengthen client relationships

**Administrative & Operational Excellence:**

• Respond to all client inquiries within 24 hours with professionalism and attention to detail
• Prepare and submit accurate sales reports, call schedules, and monthly performance analyses
• Maintain an efficient customer database system (OPERA) to support sales activities and reporting
• Collaborate with the sales team to develop personal and departmental sales goals on a monthly, quarterly, and annual basis
• Participate in weekly sales and revenue meetings with thorough preparation and strategic input

**Cross-Functional Collaboration:**

• Work closely with hotel departments (F&B, spa, events) to develop special packages and promotional activities
• Entertain and engage decision-makers from key accounts at hotel venues
• Maintain strong relationships with regional and global sales offices
• Assist the Credit Department in following up on outstanding account balances
• Keep leadership promptly informed of market developments, client changes, and potential concerns

**Compliance & Brand Representation:**

• Ensure strict adherence to departmental and hotel standard operating procedures
• Maintain confidentiality of sensitive business and client information
• Demonstrate awareness of fire, health, safety, emergency, and security procedures
• Uphold the luxury brand promise in all client interactions and professional conduct
• Foster an inclusive and collaborative environment with team members

Qualifications

**Required Experience:**

• Minimum 3 years of professional sales experience, preferably in an international 5-star hotel or luxury hospitality environment
• Proven track record of account management and business development in the CIS market or similar international regions
• Demonstrated experience in revenue management and strategic account planning
• Experience working with property management systems and CRM platforms in a sales capacity
• Established network and understanding of the CIS market, local culture, and business practices

**Required Education & Certifications:**

• Bachelor's degree or Diploma in Hotel Management, Business Administration, or related field
• None (certifications not required but relevant sales certifications are a plus)

**Required Language Skills:**

• Fluency in Russian (written and spoken) - essential
• Fluency in English (written and spoken) - essential
• Additional languages are preferred

**Required Technical Skills & Tools:**

• Advanced proficiency with Opera (property management system)
• Strong command of Microsoft Office Suite (Word, Excel, PowerPoint)
• Proficiency with CRM and sales management software
• Ability to analyze data and generate meaningful sales reports

**Required Professional Skills:**

• Exceptional sales and presentation skills with the ability to influence decision-makers
• Strong written and verbal communication skills with attention to detail
• Advanced interpersonal and relationship-building capabilities
• Strategic thinking combined with the ability to execute plans effectively
• Excellent problem-solving and analytical skills
• Demonstrated negotiation and contract management abilities
• Time management and organizational skills with ability to multi-task effectively
• Budget management and financial acumen

**Required Personal Attributes:**

• Self-motivated, creative, and confident with a highly energetic personality
• Proactive approach with strong initiative-taking abilities
• Resilient and able to manage stress gracefully in a fast-paced environment
• Adaptable to changing strategies, systems, and market conditions
• Strong team player with a positive and collaborative attitude
• Guest and customer-focused mindset with commitment to service excellence
• Organized with the ability to follow systems, procedures, and best practices
• Decisive and assertive in business dealings while remaining empathetic and inclusive
• Visionary thinker who can identify opportunities and drive innovation
• Transparent communicator who maintains integrity in all professional relationships

**Preferred Qualifications:**

• Experience in luxury hospitality or high-end service industries
• Knowledge of multiple hotel departments and their revenue-generating functions
• Experience with international trade shows, roadshows, and market development initiatives
• Familiarity with revenue management principles and yield optimization
• Additional proficiency in other European or regional languages
• Experience leading or mentoring junior sales team members

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.