Job Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Creating memorable experiences, authentic salesmanship and prime location is the essence of what the iconic Fairmont Dallas stands for. Your professionalism and knowledge of the Hospitality industry will reflect positively in how you represent Fairmont Dallas. Cultivating lasting relationships, creating strong bonds and ensuring our clients will always stay with Fairmont Hotels & Resorts is our primary focus.

• Must be strategic in generating revenue, setting goal strategies, and execution of all activities related to building and maintaining an active lead funnel including achieving weekly prospecting goals
• Exceeds personal sales goals as well as segment goals on a monthly, quarterly and annual basis
• Responsible for meeting and exceeding room revenue and group room night goals as determined by Director of Sales and Marketing
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of a particular need
• Submit weekly sales highlights, industry intelligence and account production to Director of Group Sales and Director of Sales and Marketing
• Must understand selling strategies of all distribution channels
• Actively participates in business review process with all accounts on a daily and ongoing basis
• Jointly responsible with Sales team in increasing RevPAR market share
• Conduct sales calls, participate in trade shows and entertain clients onsite and offsite
• Collaborate with Operational departments to ensure that new programs, services, amenities targeted to business are effective and assist in the further growth of the business
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Consistently offers professional, engaging and friendly service internally and externally
• Responsible for direct report’s development and achievement of their assigned goals
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Initiate and follow up on leads
• Maintain and participate in an active sales solicitation program

Qualifications

• Bachelor’s degree and/or Hotel Management degree or diploma
• Minimum of six years of hotel sales experience, having worked various markets
• Preferable experience in selling or having previously networked in the Midwest market
• Leadership and administrative ability
• Has established relationships with key industry contacts in the Group market segments
• Professional sales and presentation skills
• Proficiency in organizational planning, implementation and the ability to successfully manage multiple projects simultaneously
• Self-motivated and creative
• Opera CRM Sales & Catering knowledge an asset
• Technical proficiency in Microsoft Office applications

Additional Information

• Bachelor’s degree and/or Hotel Management degree or diploma
• Minimum of six years of hotel sales experience, having worked various markets
• Preferable experience in selling or having previously networked in the Midwest market
• Leadership and administrative ability
• Has established relationships with key industry contacts in the Group market segments
• Professional sales and presentation skills
• Proficiency in organizational planning, implementation and the ability to successfully manage multiple projects simultaneously
• Self-motivated and creative
• Opera CRM Sales & Catering knowledge an asset
• Technical proficiency in Microsoft Office applications