Job Description

We are hiring on behalf of our client, a luxury hospitality group, a dynamic Senior Sales Manager. The Senior Sales Manager will be responsible for driving revenue growth, managing sales pipelines, and nurturing long-term client relationships. The role focuses on expanding business opportunities, enhancing guest experiences, and supporting the commercial goals of the group's luxury properties in Cyprus & Greece.

Key Responsibilities

• Develop and implement targeted sales strategies in collaboration with the Sales Director, with a focus on luxury market segments, trade partners, and revenue growth objectives.
• Build and maintain strong relationships with new and existing clients, travel agents, tour operators, and corporate accounts to drive repeat business and loyalty.
• Lead commercial negotiations, manage contracts, and oversee payment coordination with clients and partners, ensuring terms align with the brand's financial and luxury standards.
• Represent the Group at international trade shows, luxury travel events, roadshows, and networking forums to enhance brand visibility and generate new business opportunities.
• Collaborate with the Marketing and Revenue teams on campaigns, promotions, seasonal offers, and digital initiatives, ensuring sales efforts are aligned with pricing strategies and revenue optimization goals across all properties.
• Act as the primary point of contact for key clients, ensuring a highly personalized, seamless service experience consistent with the Group's Mediterranean lifestyle positioning.
• Prepare and present regular reports on sales performance, pipeline activity, KPIs, and revenue forecasts to the Sales Director and senior leadership.
• Continuously monitor market trends, competitor offerings, pricing strategies, and guest preferences to proactively inform and refine sales approaches.
• Support and mentor junior sales team members, sharing best practices and contributing to a high-performance sales culture.

Requirements

• Minimum 6 years' experience in a senior sales role within the luxury hospitality or travel industry
• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Postgraduate qualification is considered an advantage
• Strong knowledge of the luxury travel market, including trade partner dynamics, guest expectations, and key source markets relevant to the Group
• Established network within the luxury travel trade, including relationships with travel agents, tour operators, and corporate accounts
• Excellent communication, presentation, and negotiation skills, with the ability to represent the brand at the highest level
• Fluency in English is required; knowledge of Greek or additional languages is considered a strong asset
• Solid experience with sales reporting tools, with a data-driven approach to performance management
• Willingness and ability to travel internationally for trade shows, client meetings, and business development purposes

Values Alignment

• Demonstrates a genuine passion for luxury hospitality and guest-centric service
• Embodies the vibrant Mediterranean spirit: energy, warmth, creativity, and fun
• Thrives in a team-oriented, collaborative environment while driving individual performance
• Aligns with the Group’s core values of Excellence, Innovation, Fun, and Authentic Hospitality
• Committed to delivering experiences that combine style, sophistication, and personalized service

Benefits

• Attractive remuneration package
• Provident Fund
• Staff discounts at the hotels of the group
• Free meals on duty
• Employee Appreciation Program and Reward Scheme
• Great work-life balance
• Comprehensive new staff induction programmes
• Group-wide professional development opportunities across countries and properties
• Continuous training opportunities