Job Description

Crestline Hotels & Resorts has re-launched a Downtown Los Angeles Icon! The former 'Standard Hotel', now The Delphi Hotel, has re-opened with a fresh, independent concept including a stunning new lobby and re-imagined F&B concepts. The original legendary LA rooftop pool, restaurant and bar experience will splash back onto the scene later this summer, fully renovated with a completely new vibe that will once again be the go-to spot in Downtown Los Angeles. New UCA Terraza Rooftop is NOW OPEN along with room reneovations starting this summer!

Annual Salary Range: $80,000 - $90,000 per year

Job Title: Senior Group Sales Manager

The experienced Senior Group Sales Manager will primarily focus on group sales efforts across all markets and segments.

The Senior Sales Manager is responsible for using independent judgment and professional discretion to book substantial, profitable business into the conference center, taking into consideration the needs of the conference center as well as those of the client. This position must be able to take the general pricing guidelines and booking patterns into consideration and make sound business decisions that will positively impact the hotel's revenue.

This position is responsible for:

• Selling group rooms, servicing accounts, developing and following up on leads for assigned markets.
• Conduct effective sales programs in established group room markets by setting and achieving goals.
• Achieves sales goals.
• Develops and implements new/special market programs when needed.
• Evaluate potential business for existing and new markets.
• Communicates accurate information on in-house groups to help hotel associates service their needs most completely. Maintains daily contact with in-house groups.
• Anticipates (or reacts to) group problems and provides solutions.
• Maintains effective communication, with all necessary contacts, regarding group business, reports of conventions, copies of correspondence, and memos.
• Develops and maintains owner relations, as it relates to business opportunities.
• Prepares specialized reports, as needed.
• Understands forecasting month-end reports, assists in compiling reports when needed.
• Keeps abreast of budgeted revenue goals and assists in putting together plans and actions or originates and generates business when needed.
• Ensures that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensure that any other group information, which is necessary and/or helpful for successful convention business, is submitted to appropriate departments.
• Understands and works closely with Reservations Department to ensure target ceilings and rates are met.
• Represents company at trade association meetings to promote the property.
• Responsible for knowing and abiding by all department, hotel, and company policies and procedures.
• Other duties as assigned.

Education & Experience:

Must have a high school diploma or GED plus one to two years experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills, and abilities. Conference center experience preferred.