From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.
The Senior Sales Manager is responsible for leading high-value or strategic accounts, ensuring strong client relationships, and supporting the department’s performance through advanced sales engagement and leadership. While actively conducting sales calls, the role provides mentorship to Sales Managers and Executives, oversees account quality, manages complex negotiations within approved parameters, and identifies key opportunities or risks for the Director of Sales (DOS). This position plays a pivotal role in maintaining high standards of account management and operational excellence within the Sales team.
Primary Responsibilities
Meet daily targeted number of sales calls with quality and effectiveness
Manage key strategic, high-value, or complex accounts
Mentor and develop Sales Managers and Sales Executives
Assist in onboarding and training of new Sales team members
Ensure adherence to hotel and sales operational standards across the team
Prepare proposals, quotations, and standard contracts
Conduct client follow-ups and site inspections
Maintain accurate and updated account information in CRM
Develop weekly business leads for the Hotel
Prepare a weekly list of accounts to penetrate for the following week
Conduct weekly review of account profiles, including production and average rate
Monitor competitors’ rates, account penetration, and market activities
Fully manage assigned accounts including contracting, profile updates, and renewals
Upsell, cross-sell, and promote hotel facilities & services
Conduct negotiations within authorized parameters
Attend client and community business events to maintain brand visibility
Update DOS on market trends, business leads, and client insights
Promote positive client relations and respond to requests promptly
Handle client concerns tactfully and professionally, escalating when necessary
Coordinate group arrangements, including communication and requirements
Ensure accurate group booking input and updates in the system
Collaborate with internal departments to ensure service delivery
Maintain thorough knowledge of hotel services, facilities, and safety guidelines
Participate in sales activities, promotional campaigns, and events as assigned
Ensure compliance with DOS-approved processes and workflows
Knowledge and Experience
Diploma in Tourism / Hospitality Management
Minimum of 4-5 years of experience in a similar capacity with proven track records
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Competencies
Strong leadership and interpersonal skills
Excellent communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
Able to develop rapport with colleagues and management staff
Ability to work cohesively with co-workers as part of a team
Ability to promote positive relations with all hotel guests and patrons
A motivator & self-starter
Well-presented and professionally groomed at all times
Understanding and ability to work in a multi-cultural environment
Embodies competitive spirit and skills based on Accor’s capability framework:
Positive Oriented, Develop an Empowered Team, Guest centric
Leading the Team, Good Communication, Enable the Team towards achieving goals and objective
Excellent Problem Solving and Decision Making
Business Improvement and Planning, Self-Develop and Self-Manage
Strategic Thinking and Analysis, Business Awareness
What is in it for you;
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
