Job Description

Senior Sales Executive Position at LUAH Jewelry (Singapore)

Location: Singapore (ION Orchard)

Reports to: Senior Retail Manager, Singapore

About LUAH

LUAH Jewelry is a trailblazer in creating durable, hypoallergenic, and environmentally sustainable fine jewelry designed for modern, active lifestyles. Our collections, crafted from medical grade luxury stainless steel with a lifetime color warranty, combine elegance with resilience. At LUAH, we build, durable jewelry that empowers your style. Our mission is simple: Jewelry Without Limits.

We are committed to making our stores vibrant hubs of culture and connection, not just retail spaces. As we expand into Singapore, we are looking for enthusiastic brand ambassadors who can bring this vision to life at our flagship store in ION Orchard.

Role Overview

We are looking for a motivated and customer-focused Senior Sales Executive / Sales Executive to join our Singapore retail team. You will be the frontline ambassador of LUAH’s innovative, wellness-inspired jewelry brand, responsible for delivering exceptional customer service, driving sales, and maintaining the store’s premium presentation. This role offers an exciting opportunity to grow professionally in a vibrant retail environment while contributing to LUAH’s mission of redefining fine jewelry for active lifestyles.

Key Responsibilities

• Engage warmly with customers to understand their preferences and needs, providing expert advice on LUAH’s hypoallergenic and life-proof jewelry collections.
• Deliver personalized product presentations, highlighting key features such as durability, sustainability, and design innovation to enhance customer appreciation and sales conversion.
• Achieve individual sales targets and actively contribute to overall store performance and team goals.
• Maintain up-to-date knowledge of LUAH’s products, industry trends, and competitor offerings to provide informed recommendations.
• Process sales transactions accurately and efficiently using the POS system, ensuring a smooth and enjoyable checkout experience.
• Proactively support inventory management by ensuring efficient stock replenishment, organization, and adherence to loss prevention protocols.
• Ensure the store is visually appealing by maintaining attractive, clean, and well-organized product displays consistent with LUAH’s brand standards.
• Handle customer inquiries and resolve issues promptly and professionally to uphold LUAH’s reputation for excellence.
• Participate in store events, promotions, and community activities to enhance brand visibility and customer engagement.

Candidate Requirements

• Minimum of 2 to 3 years of retail sales experience, preferably within the jewelry or fashion industries.
• Strong customer service orientation with excellent interpersonal and communication skills in English. Proficiency in Cantonese and/or Mandarin is an advantage to serve a diverse clientele.
• Enthusiastic about learning product knowledge and developing sales skills in a fast-paced retail environment.
• Detail-oriented with a keen eye for visual merchandising and store presentation.
• Able to work retail hours, including weekends and public holidays, on a rotating shift basis.
• A proactive, team-player attitude aligned with LUAH’s values of sustainability, innovation, and inclusivity.

Why Join LUAH

• Be part of a pioneering jewelry brand expanding into Singapore, starting with our first store at ION Orchard.
• Work in a vibrant, community-driven environment that embodies our mission of “Jewelry Without Limits”.
• Opportunities for professional growth within a rapidly expanding global retail network.
• Competitive remuneration package with performance-based incentives.