Job Description

• Achieve annual targets for Ocean, CH and Ship Green.
• Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
• Promote all digital / Inland products for Hapag-Lloyd to our customers.
• Evaluate customer potential and update Account Strategy.
• Continuously improve the customer portfolio by securing
• new accounts and removing underperforming accounts.
• Work up on CH Optimus targets and drive Ship Green initiative
• among customers.
• Ensure regular updates of all activities in Salesforce.
• Drive LKA customer performance and ensure Account plans updates.
• Prepare and conduct visits, report and follow-up on visits.
• Conclude contracts for MR customers (proposal, negotiation, closing)
• Record commitments (tender tracking/commercial)
• Drive CU business for foreign MRs and adhere to Push-Pull process.
• Selectively engage in TM discussions where relevant (e.g., tender guidance
• and negotiations, special commodity market rates, etc.)
• Provide feedback on the market including rates, competition activities, market
• conditions etc., to all relevant stakeholders.
• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
• Provide clear info to Sales Coordination regarding handover to Customer Service
• Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).
• Describe a situation where you converted a new customer or won back lost business. What was your approach and what was the outcome?
• How would you increase market share in a territory where competitors are well established?
• Describe a successful negotiation that improved both customer satisfaction and business profitability.
• Bachelor’s degree/MPA
• 6 years industry experience in logistics industry. Focused on
• Result orientated management.
• English and local language and/or Customer Service functions.
• Strong knowledge of data quality importance, T&T, steering, etc.,
• Strong knowledge of user application systems (FIS, MS Office, Word, Excel).
• Knowledge of user application systems (FIS, QLIKVIEW, SALESFORCE).